Chibichips Posted May 13, 2019 Share Posted May 13, 2019 Hello i guess there is a bug that going to a re-learner to learn a move and it just takes your money without having your pokemon learning the move. Happened twice to me today and hopefully i would like my 4k back please and thank you. Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted May 13, 2019 Administrator Share Posted May 13, 2019 Hello i guess there is a bug that going to a re-learner to learn a move and it just takes your money without having your pokemon learning the move. Happened twice to me today and hopefully i would like my 4k back please and thank you. Hi @ChibiChips I'm sorry for the inconvenience. It is possible that you are experiencing an error that happen sometimes when you try to teach your Pokémon a move or it try to learn it through level up. To fix that, could you please try the following procedure and see if it fixes your error: Delete all the PRO Files that you have (.zip and remaining files too). Then download CCLEANER and run it to make sure to delete anything else. Restart your computer/device Download again the game from HERE After you've downloaded again the latest client, please try to teach again the move to your Pokémon and the issue should be solved. Do note that, unfortunately, we are not able to refund you of your money as it would be unfair to those that accepted their losses due to a bug if we would restore your money and not their money/progress etc. Most important, our current TOOLS do not permit us to track the shop logs and how money get spent, so we have no way to verify and refund these kind of things. I'm sorry to disappoint you but I hope you can understand. Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day ! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
Chibichips Posted May 13, 2019 Author Share Posted May 13, 2019 okay thats fine thanks for the help Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted May 13, 2019 Administrator Share Posted May 13, 2019 okay thats fine thanks for the help I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day ! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
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