Claytonp57 Posted May 20, 2019 Share Posted May 20, 2019 por favor pessoal concerte o jogo eu ja perdi 50k no safari upando evs eu entro la pra upar e o jogo cai e da conecçao perdida eu to chateado por esse erro preciso de ajuda Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted May 20, 2019 Administrator Share Posted May 20, 2019 por favor pessoal concerte o jogo eu ja perdi 50k no safari upando evs eu entro la pra upar e o jogo cai e da conecçao perdida eu to chateado por esse erro preciso de ajuda Hi @Claytonp57 I'm sorry for the inconvenience. The servers were down due to technical difficulties and they are now back online. Unfortunately, i'm sorry to inform you that we are not able to refund you of your lost money as it would be unfair to all the others to accepted the loss of their progress due to crashing, regardless if on our end or theirs. Also, most important, our TOOLS do not permit us to track the shop-logs of a player and therefore to verify what any possible in-game purchase. Please, take your time to read below: Lost by crash issues (Including disconnections and rollbacks) Some times when the game crashes/stuck, you might lose your a bit of your progress. Keep in mind that game is in BETA and crashes can happen any time. You will not be given anything you lost in a rollback/crash/stuck as it's responsibility. Please take the time to read the following thread Hit by a rollback. We are so sorry for your case, however, it will not have any action go further for your case. I would also like to inform you that our developers are already working on solving these issues but unfortunately it is not really easy and it can take a bit of time to solve them and therefore there is not any estimated time as for when these issue will be completely fixed. Nevertheless, our developers are totally reworking the server python and there will be an update soon where python will be completely reimplemented in PRO and many, many other things in the server code as well and this should be enough to fix a lot of things or at least give us the chance to pinpoint the other problems and therefore fix them. I'm sorry to disappoint you but i hope you can understand. As i cannot offer further support in this specific case, i will now close the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
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