Got connection lost while encountering a ditto

[Efewalker]

I encountered a ditto and then i got connection lost like 20 minutes i thurow a great ball but it didnt show up i knew i got connection lost again can staff give me a ditto here's the proof i trier to log in back again for 4 minutes

 

Please hope i can get a ditto back

[Olker]

Now imagine that happening when you find a shiny.

 

It's not that hard to find another ditto, just be a little patient. Staff usually doesn't compensate this kind of stuff, because they would have to compensate everyone.

[Shinohara]

I encountered a ditto and then i got connection lost like 20 minutes i thurow a great ball but it didnt show up i knew i got connection lost again can staff give me a ditto here's the proof i trier to log in back again for 4 minutes [ATTACH=full]84495[/ATTACH]

[ATTACH=full]84498[/ATTACH]

 

Please hope i can get a ditto back

 

Hi @EfeWalker

 

I'm sorry for the inconvenience experienced and for your loss.

I would like to inform you that once you encounter a Pokémon, the ID, which is the thing that tell us that the Pokémon has been saved in our database, is obtained only once the Pokémon has been caught and in two possible ways:

• Waiting some minute after the Pokémon has been caught (generally the time necessary to obtain an ID is around 3-5 minutes)
  
• Relog, as relogging automatically force save your progress and therefore help you to avoid, or minimize, your losses.
  

With that said, i regret to inform you that, as you were still fighting the pokemon, and therefore it had not obtained an ID yet, we are not able to recover it for you as Pokémon without ID do not appear on our database.

Unfortunately, we cannot refund you of a new Ditto because it would be unfair to the other players who have accepted their losses due to crashing, regardless of our end or theirs. It is also good to note that pokemon lost due to crash issues also cannot be found in the database and therefore we cannot recover them anyway. Please also take the time to read the following for future reference:

Lost by crash issues (Including disconnections and rollbacks)

 

Some times when the game crashes/stuck, you might lose your a bit of your progress. Keep in mind that game is in BETA and crashes can happen any time. You will not be given anything you lost in a rollback/crash/stuck as it's responsibility. Please take the time to read the following thread Hit by a rollback. We are so sorry for your case, however, it will not have any action go further for your case.

 

To proceed with the quest you will have to hunt for another ditto., I can assure you that since Ditto is tier 6, it should not be really hard to encounter one. You can hunt for another Ditto in one of the following maps.

[spoiler=DITTO SPAWN LOCATIONS]

Ditto
#Map                  Area  Daytime  Rarity  MS   Level  Item
Cerulean Cave 1F      Land  M/D/N    Tier 6  No   60-64  -
Cerulean Cave 2F      Land  M/D/N    Tier 6  No   58-62  -
Cerulean Cave B1F     Land  M/D/N    Tier 6  No   39-59  -
Cinnabar Mansion B1F  Land  M/D      Tier 6  No   33-35  -
Dragons Den B1F       Land  M/D/N    Tier 6  No   40-55  Quick Powder
Route 13              Land  M/D/N    Tier 6  No   24-30  Quick Powder
Route 14              Land  M/D/N    Tier 6  Yes  30     Quick Powder
Route 15              Land  M/D      Tier 6  No   30-34  -
Route 218             Land  M/N      Tier 6  Yes  28-31  -
Route 34              Land  M/D/N    Tier 6  No   11-15  Quick Powder
Route 35              Land  M/D/N    Tier 6  No   10-15  Quick Powder
Route 47              Land  M/D/N    Tier 6  No   30-34  -
Route 8               Land  M/D/N    Tier 6  No   25-27  -

 

As an advice, remember that using a false swipe pokemon and status move such as paralysis and sleep can increase a lot the catch rate of a pokemon.

 

We are aware of the status of the server and our developers are already working on solving these issues but unfortunately it is not really easy and it can take a bit of time to solve them and therefore there is not any estimated time as for when these issue will be completely fixed.

Nevertheless, our developers are totally reworking the server python and there will be an update soon where python will be completely reimplemented in PRO and many, many other things in the server code as well and this should be enough to fix a lot of things or at least give us the chance to pinpoint the other problems and therefore fix them.

 

I know it can be frustrating to lose part of your progress, but i hope you can understand why we cannot fulfill your request.

Please stay tuned on our OFFICIAL PRO DISCORD for further announcements about the status of the server and let me know if you have any further questions.

Have a wonderful day!