Naio75 Posted May 28, 2019 Share Posted May 28, 2019 Hello, good evening ! I have a problem with the account merger ^^. I explained myself, in wanting to connect to my account I had to make my account. So I did it but badly... And all my pokemon, objects, money went on the silver server. On the silver server, I have no badge. Please go see the screenshots. You’ll also see that I’m at the start of the game ! And my question is: is it possible to put everything back on the gold server? I also have more important pokemon in the pc ^^' Thank you for being aware of my problem! :) Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted May 28, 2019 Administrator Share Posted May 28, 2019 Hello, good evening ! I have a problem with the account merger ^^. I explained myself, in wanting to connect to my account I had to make my account. So I did it but badly... And all my pokemon, objects, money went on the silver server. On the silver server, I have no badge. Please go see the screenshots. You’ll also see that I’m at the start of the game ! And my question is: is it possible to put everything back on the gold server? I also have more important pokemon in the pc ^^' Thank you for being aware of my problem! :) Hi @naio75 I'm sorry for the delay in the reply. I would like to inform you that i have forwarded an unmerge request to our admin, please be patient as you wait to be unmerged. Remember to not make any trades in your Silver account in the while and take note that there is not an estimated time for when your account will be unmerged as our admin may be busy. Also, do note that red and blue server merged into silver and therefore all the progress you had on red/blue will be on the Silver Server and it can't be merged to the gold one. Unfortunately, there's no way to transfer your account as the server transfer thread has been closed and there's no estimated time as for when it will come back in the future. For future reference, you can find the closed thread here: NAME CHANGE / ACCOUNT RESET / SERVER TRANSFER. Please, let me know if you have any further questions in the while you get unmerged. Have a wonderful day ! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
Naio75 Posted May 28, 2019 Author Share Posted May 28, 2019 Thank you for your answer. I have no further questions. Hoping to get my precious pokemon back... Have a wonderful day ! Link to comment Share on other sites More sharing options...
Naio75 Posted May 28, 2019 Author Share Posted May 28, 2019 If I don’t have my badges, it’s okay I just want to play on the gold server with my friends. Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted June 1, 2019 Administrator Share Posted June 1, 2019 Thank you for your answer. I have no further questions. Hoping to get my precious pokemon back... Have a wonderful day ! Hi @naio75 Thank you for your patience. I would like to inform you that your account has been unmerged and you can now merge it again. You will need to merge your accounts by log in the DASHBOARD and merge your accounts. I checked your account Zercon and it seems like you have 40 hours on the Blue Server, so if you want to have back your progress you have to select Blue Server as your main server. To merge your account you can use the following guide under the spoilers: [spoiler= Step 1] Log into your dashboard and click the [Merge is required] button: [spoiler=Step 2] Select the desired merge option; once you get the successful merge dialogue, you're done! I also suggest to read the EVERYTHING ABOUT THE MERGE for questions you may have and if you should experience any issue while merging. In case that, after the merge, you should still get the Invalid Password/Username error, please go ahead and change your password from the WEBSITE-FORGOT PASSWORD, ensuring that it is alphanumerical (characters from a to z and from 0 to 9) Remember that you are able to play, with your old progress, only on the Silver Server since the server transfers are closed in this moment. Let me know if you have been successful in solving your issue and if you have any further questions. Have a wonderful day ! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
Naio75 Posted June 2, 2019 Author Share Posted June 2, 2019 Hello, thx you soo much. But when i can merge my account silver server on the gold server ? Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted June 2, 2019 Administrator Share Posted June 2, 2019 Hello, thx you soo much. But when i can merge my account silver server on the gold server ? Hi @naio75 I'm sorry for the inconvenience. I would like to inform you that, unfortunately, you cannot transfer servers as of now due to the topic being closed (It was closed on 27th May 2019) . If you would like to transfer servers, you would have to wait until the Admins open the topic again. For future reference, you can find the topic and the requirements here: SERVER TRANSFER TOPIC. Take note that, if the chance of transfer will be available again, there is not an estimated time for when it will happen. You can keep an eye out in the #announcements of our OFFICIAL PRO DISCORD for further announcements. Let me know if you have any further questions. Have a wonderful day ! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
Naio75 Posted June 3, 2019 Author Share Posted June 3, 2019 Thx you ! I don t have other question. You can close the post. Thx you ! Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted June 6, 2019 Administrator Share Posted June 6, 2019 Thx you ! I don t have other question. You can close the post. Thx you ! I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day ! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
Recommended Posts