I used the TM disc to teach Machop on the move "Dig".. it turns out that the move wasn't successfully taught but the TM is used up. Then I thought I missed some steps and I retry. It ended up using up TWO TM disc.

 

Please follow up.

 

Yours, Keith

I used the TM disc to teach Machop on the move "Dig".. it turns out that the move wasn't successfully taught but the TM is used up. Then I thought I missed some steps and I retry. It ended up using up TWO TM disc.

 

Please follow up.

 

Yours, Keith

 

Hi @kirakira123

 

I'm sorry for the inconvenience.

It is possible that you are experiencing an error that happen sometimes when you try to teach your Pokémon a move or it try to learn it through level up.

 

To fix that, could you please try the following procedure and see if it fixes your error:

1. Delete all the PRO Files that you have (.zip and remaining files too).
   
2. Restart your computer/device
   
3. Download again the game from HERE
   

After you've downloaded again the latest client, please try to teach again the move to your Pokémon and the issue should be solved.

Do note that, unfortunately, we are not able to refund you of your money as it would be unfair to those that accepted their losses due to a bug if we would restore your money and not their money/progress etc. Most important, our current TOOLS do not permit us to track the shop logs and how money get spent, so we have no way to verify and refund these kind of things.

I'm sorry to disappoint you but I hope you can understand.

 

Please, let me know if you have been able to solve your issue and if you have any further questions.

Have a wonderful day !

I am using the later Android client application when I teach the move. Besides, two TMs had disappeared after I used, but the error still exist. Please return two TM disc on the "dig" move.

 

Thanks.

I am using the later Android client application when I teach the move. Besides, two TMs had disappeared after I used, but the error still exist. Please return two TM disc on the "dig" move.

 

Thanks.

 

Hi @kirakira123

 

I'm sorry for the inconvenience.

First of all, could you please tell me if you have reinstalled the client as i've suggested you? That should normally fix your issue, so please try that if you didn't.

 

Unfortunately, i regret to inform you that we are not able to refund you of your money as it would be unfair to those that accepted their losses due to a bug if we would restore your money and not their money/progress etc. Most important, our current TOOLS do not permit us to track the shop logs and how money get spent, so we have no way to verify and refund these kind of things.

However, you're able to buy another DIG in Celadon Mart for 3,500 pokedollars or obtain a free one, if you have not received that yet , in cerulean house 6.

I'm sorry to disappoint you but I hope you can understand.

 

Looking forward to your reply, have a wonderful day !

As mentioned above, I was already using the latest client app in Android.

 

Please explain how the bug had happened and how are you going to mitigate it in future. I will need to be certain that this is not happening to someone else again before I accept your explanation. It is because I am surprised to see many players encountered similar errors when learning / relearning moves. I start to worried that you are not taking it seriously enough.

 

Please provide a satisfied answer.

They aren't telling you to reinstall the client for you to use the latest version. You ALWAYS need to have the latest version to be able to play. They are telling you to reinstall it because sometimes that fixes some issues.

Edited June 6, 20197 yr by ZetLocrito95

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They aren't telling you to reinstall the client for you to use tha latest version. You ALWAYS need to have the latest version to be able to play. They are telling you to reinstall it because sometimes thag fixes some issues.

Omg, did you even read my message before you reply...?

O

O

 

Omg, did you even read my message before you reply...?

 

Omg, did you at least understand what I was trying to say?

O

 

Omg, did you even read my message before you reply...?

Jesus, why do I even bother to explain to an idiot here...

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As mentioned above, I was already using the latest client app in Android.

 

Please explain how the bug had happened and how are you going to mitigate it in future. I will need to be certain that this is not happening to someone else again before I accept your explanation. It is because I am surprised to see many players encountered similar errors when learning / relearning moves. I start to worried that you are not taking it seriously enough.

 

Please provide a satisfied answer.

 

Admin, please follow up with care. By reading the threads, I believed many players are experiencing similar issues. I think it will significantly affect players' experience and eventually drop the game if it does not provide a good compensation/ explanation