resolved Server crash problem

[Insano]

 

Today at 08:24 (Brasilia time) I captured this shiny pokemon, but at 8:25 (Brasilia time) the server crashed. I went back in at 9:22 am and the Pokémon was gone. would spend having the pokemon again. Can someone help me.

 

 

Can someone help me recover the pokemon?

[Shinohara]

[ATTACH=full]85736[/ATTACH]

 

Today at 08:24 (Brasilia time) I captured this shiny pokemon, but at 8:25 (Brasilia time) the server crashed. I went back in at 9:22 am and the Pokémon was gone. would spend having the pokemon again. Can someone help me.

 

[ATTACH=full]85738[/ATTACH]

 

Can someone help me recover the pokemon?

 

Hi @InSano

 

I would like to apologize about the inconvenience and the delay.

I would like to inform you that, as Pokemon Revolution Online is a project in continuous update and that we understand that experiencing crashes and losing progress can be frustrating, we always work and try to improve the stability of our servers but is not perfect and it can sometimes still result in a crash.

Nevertheless, i would like to ensure you that we will always do our best to take countermeasure to avoid any possible crash, but do keep in mind that, unfortunately, when you frequently update a game there is always the a minimal chance to find some bug that can cause issues.

 

Regard your loss, i would like to inform you that once you encounter a Pokémon, the ID, which is the thing that tell us that the Pokémon has been saved in our database, is obtained only once the Pokémon has been caught and in two possible ways:

• Waiting some minute after the Pokémon has been caught (generally the time necessary to obtain an ID is around 3-5 minutes)
  
• Relog, as relogging automatically force save your progress and therefore help you to avoid, or minimize, your losses.
  

With that said, i regret to inform you that, as you had just caught it, and therefore it had not obtained an ID yet, we are not able to recover it for you as Pokémon without ID do not appear on our database.

Also, unfortunately, we cannot refund you by spawning the said Pokémon again as it would be unfair to other player who accepted the loss of their progress due to crashing, regardless if on our end or their, if we restore your Pokémon and not their money/pokemon/cooldown.

Please also take the time to read the thread linked below, for future reference:

Lost by crash issues (Including disconnections and rollbacks)

 

Some times when the game crashes/stuck, you might lose your a bit of your progress. Keep in mind that game is in BETA and crashes can happen any time. You will not be given anything you lost in a rollback/crash/stuck as it's responsibility. Please take the time to read the following thread Hit by a rollback. We are so sorry for your case, however, it will not have any action go further for your case.

 

Also, ensuring a proper connection on your end also helps minimize your losses. It is good to check on your internet provider to know when their downtimes will be as well as contacting them if you are not experiencing a stable connection. If the disconnect was caused by connection issues on your end, you may try the following:

• Call your internet provider.
  
• Troubleshoot Your Hardware.
  
• Opt for a wired connection if you’re using a wireless connection
  
• Turn Off Bandwidth-Hogging Plugins and Apps.
  
• Try a New DNS Server
  

I know it can be frustrating to lose part of your progress, but i hope you can understand why we cannot fulfill your request.

 

Please, let me know if you should have any further questions or if something should be unclear and i will be more than happy to assist you.

Have a wonderful day.

[Insano]

Thanks for answering my topic, unfortunately I will be without the poke, I understand that it can not be restored, (it was not a problem with my internet, not the game itself) but as I said the game has its updates and bugs can occur. you can close the topic.

[Shinohara]

Thanks for answering my topic, unfortunately I will be without the poke, I understand that it can not be restored, (it was not a problem with my internet, not the game itself) but as I said the game has its updates and bugs can occur. you can close the topic.

 

Once again, I sincerely apologize for the inconvenience.

As proper information have been given and i cannot offer further support in this specific case, i will now close the thread.

If you have any further questions, please don't hesitate to ask.

Have a wonderful day and thanks for understanding!