I made a thread alredy in the complaints section saturday evening, I experienced a server crash after using over 60ks worth of ultra balls, caught manaphy then got dc, when i got back on manaphy was not caught and all but 2 ultraballs (not including normal pokeballs i used) were gone, so it reset me to just before i had caught him, i spent another 40k on ultra balls to try and catch him again, and got disconneted again, this time i hadnt caught him. since then i haven't played in fear of losing more time and poke dollars, only logged in to watch my m/s run out and to see if anyones been able to help? Obviously the servers having been having alot of issues lately so i understand it may take time to get to my issue, but i am just getting a little impatient as im unsure if my issue will get dealt with at all or it is just due to staff been overloaded with work.

Maybe posting here will get me abit more recognition. or if someone can tell me if this is an issue that wont get resolved at all.

 

Thanks

I made a thread alredy in the complaints section saturday evening, I experienced a server crash after using over 60ks worth of ultra balls, caught manaphy then got dc, when i got back on manaphy was not caught and all but 2 ultraballs (not including normal pokeballs i used) were gone, so it reset me to just before i had caught him, i spent another 40k on ultra balls to try and catch him again, and got disconneted again, this time i hadnt caught him. since then i haven't played in fear of losing more time and poke dollars, only logged in to watch my m/s run out and to see if anyones been able to help? Obviously the servers having been having alot of issues lately so i understand it may take time to get to my issue, but i am just getting a little impatient as im unsure if my issue will get dealt with at all or it is just due to staff been overloaded with work.

Maybe posting here will get me abit more recognition. or if someone can tell me if this is an issue that wont get resolved at all.

 

Thanks

 

Hi @Ashmanio

 

I'm sorry for the inconvenience and the delay.

After checking your account, it seems like you have been able to catch Manaphy and therefore to solve your issue. Could you please confirm me that?

 

Regard the status of the server, we understand that experiencing crashes and losing progress can be frustrating and we always work and try to improve the stability of our servers but is not perfect and it can sometimes still result in a crash.

However, our developers are working no-stop in order to fix the server to a point where it will be again playable as we really care about our community and want to make sure that everyone enjoy the game and everyone is happy while playing it.

They are totally reworking the server code and there will be an update soon where python will be completely re-implemented in PRO and many, many other things in the server code as well, and this should be enough to fix a lot of things or at least give us the chance to pinpoint the other problems and therefore fix them in a fastest way.

In addition to what said above, i would like to inform you that in the future our TOOLS will be updated as well in order to help us check things like shop-logs and other things that may be loss due to a crash and therefore help us to have solid proof where we can base refunds on in case someone should lose part of their progress.

 

Looking forward to your reply, have a wonderful day !

Yes after a couple of days of this post, I gave in and gave it another go, then caught him with one ultra ball, so that was good enough for me, spent around 100k all together on balls and lost two days of m/s waiting for help, but its not the end of the world. As I stated in my post I understand staff are busy with the server issues, and what you have described in you're post does sound exciting for the future of the game.

Thanks for the reply none the less, better late than never

Yes after a couple of days of this post, I gave in and gave it another go, then caught him with one ultra ball, so that was good enough for me, spent around 100k all together on balls and lost two days of m/s waiting for help, but its not the end of the world. As I stated in my post I understand staff are busy with the server issues, and what you have described in you're post does sound exciting for the future of the game.

Thanks for the reply none the less, better late than never

 

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask.

With that said, i will now close the thread.

Have a wonderful day !