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antivirus won't let me play pro

Cekan
in Resolved General Support

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antvirus won't even let me extract pro.exe , why is that ?

antvirus won't even let me extract pro.exe , why is that ?

 

Hi @CeKaN

 

I'm sorry for the inconvenience.

I would like to inform you as first that Pokemon Revolution Online doesn't contain any virus or infection.

In order to proceed you have two options:

  • Add the folder where you are going to extract the client as an exception to your antivirus and firewall (e.g if you extract in documents you add documents as an exception)
  • Uninstall your antivirus, which is not really recommended as it leaves your PC without protection, but sometimes it is necessary in order to fix the issue.

Could you please try the said procedures and see if one of them solves your issue?

 

Looking forward to your reply, have a wonderful day !

image.gif

 

  • Author

Hi @CeKaN

 

I'm sorry for the inconvenience.

I would like to inform you as first that Pokemon Revolution Online doesn't contain any virus or infection.

In order to proceed you have two options:

  • Add the folder where you are going to extract the client as an exception to your antivirus and firewall (e.g if you extract in documents you add documents as an exception)
  • Uninstall your antivirus, which is not really recommended as it leaves your PC without protection, but sometimes it is necessary in order to fix the issue.

Could you please try the said procedures and see if one of them solves your issue?

 

Looking forward to your reply, have a wonderful day !

i reinstalled game , and it is working again .

i reinstalled game , and it is working again .

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask.

With that said, i will now close the thread.

Have a wonderful day !

image.gif

 

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