Nobururyu Posted June 10, 2019 Share Posted June 10, 2019 The servers went down while I was trying to take advantage of my membership and I would really appreciate it if I received some compensation. My in game name is NoburuRyu. Thank you for your time in reading this post. Link to comment Share on other sites More sharing options...
Nobururyu Posted June 10, 2019 Author Share Posted June 10, 2019 it happened again -_- Link to comment Share on other sites More sharing options...
Piep Posted June 10, 2019 Share Posted June 10, 2019 It will probably happen again, they announced shitty servers but are resolving bugs atm. Link to comment Share on other sites More sharing options...
Nobururyu Posted June 10, 2019 Author Share Posted June 10, 2019 ok but I'm still missing out on my membership because of this XP Link to comment Share on other sites More sharing options...
Purplemauth Posted June 10, 2019 Share Posted June 10, 2019 Unfortunately since the game is still in beta it can be prone to crashing as it is in constant development. There may be compensation in the future once the bugs are fixed, however there is no real estimated time of when or if that might happen. It can be frustrating for everyone, but usually they're resolved quite quickly. Link to comment Share on other sites More sharing options...
Nobururyu Posted June 10, 2019 Author Share Posted June 10, 2019 this didn't happen because crashing it was just the server shut down and denied me from taking advantage of my membership Link to comment Share on other sites More sharing options...
Nobururyu Posted June 10, 2019 Author Share Posted June 10, 2019 alright at this point can you please refund my membership? Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted June 12, 2019 Administrator Share Posted June 12, 2019 The servers went down while I was trying to take advantage of my membership and I would really appreciate it if I received some compensation. My in game name is NoburuRyu. Thank you for your time in reading this post. alright at this point can you please refund my membership? Hi @NoburuRyu I'm sorry for the inconveneince. Unfortunately, i regret to inform you that we are not able to refund you of your membership. This because the server were not down for a really significant time, and they were offline for a kinda short amount of time for a maintenance in order to fix bugs and apply the latest update. Also, if we would refund you then we would have to refund all the players of their membership/black medalion/subway pass/etc time, and this is not really possible as it would take a good amount of time. Nevertheless, in cases of long and significant downtimes and numerous crashes from our end, we may sometimes issue compensation to our players. Regard the maintenance, you can find the cahngelog/update log containing all the information of what has been added in the last update in the following page: UPDATE & LOGS I'm sorry to disappoint you but I hope you can understand why we cannot fulfill your request. Please let me know if you have any further questions. Have a wonderful day ! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
Nobururyu Posted June 12, 2019 Author Share Posted June 12, 2019 ok fine I just hope I still manage to catch the pokemon I want within the time I still have left on my membership XP Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted June 14, 2019 Administrator Share Posted June 14, 2019 ok fine I just hope I still manage to catch the pokemon I want within the time I still have left on my membership XP As proper information have been given and i cannot offer further support in this specific case, i will now close the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day and thanks for understanding! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
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