resolved Gold serveur bug

[Bocaillou4000]

Hello !

 

I bought '' black medaillon '' friday june 14 to catch '' Draby '' in Hoenn. But with the many bug since friday i can't play enought for find this pokemon. :/ cause of problem of conexion at gold serveur.

So does the pokemon team can resolve this problem ? I don't want buy more medaillon until theses kinds of problems are solved and compansated..

 

Cordially

[Shinohara]

Hello !

 

I bought '' black medaillon '' friday june 14 to catch '' Draby '' in Hoenn. But with the many bug since friday i can't play enought for find this pokemon. :/ cause of problem of conexion at gold serveur.

So does the pokemon team can resolve this problem ? I don't want buy more medaillon until theses kinds of problems are solved and compansated..

 

Cordially

 

Hi @bocaillou4000

 

I'm sorry for the inconvenience experienced.

Unfortunately, I'm sorry to inform you that we are not able to refund you of your Black Medallion as it would be unfair to all the other players that experienced a loss of their progress/item-time due to crashing, regardless of on our end or theirs.

Please, take your time to read below:

Lost by crash issues (Including disconnections and rollbacks)

Some times when the game crashes/stuck, you might lose your a bit of your progress. Keep in mind that game is in BETA and crashes can happen any time. You will not be given anything you lost in a rollback/crash/stuck as it's responsibility. Please take the time to read the following thread Hit by a rollback. We are so sorry for your case, however, it will not have any action go further for your case.

 

However, don't worry. As soon as these issues will be fixed, we will make sure to compensate our players in an appropriate way as we understand that these crashes are really boring and annoying. However, refunding it now where the servers are still experiencing the issues would not be a great idea because you would risk to lose a lot of time of your time again, and we can't really refund infinitely. I hope you can understand.

 

I would also like to inform you that our developers are already working on solving these issues but unfortunately it is not really easy and it can take a bit of time to solve them and therefore there is not any estimated time as for when these issue will be completely fixed.

Nevertheless, our developers are totally reworking the server code and there will be an update soon to apply some fix and many, many other things in the server code as well and this should be enough to fix a lot of things or at least give us the chance to pinpoint the other problems and therefore fix them.

 

Also, despite there are issues on our end for what regard the stability of our servers, ensuring a proper connection on your end also helps minimize your losses. It is good to check on your internet provider to know when their downtimes will be as well as contacting them if you are not experiencing a stable connection. If the disconnect was caused by connection issues on your end, you may try the following:

• Call your internet provider.
  
• Troubleshoot Your Hardware.
  
• Opt for a wired connection if you’re using a wireless connection
  
• Turn Off Bandwidth-Hogging Plugins and Apps.
  
• Try a New DNS Server
  

Unfortunately i am unable to give you an estimated as for when these issues will be fixed, so please stay tuned on our OFFICIAL PRO DISCORD for further announcements about the status of the server and let me know if you have any further questions.

 

Please, let me know if you have any further questions.

Have a wonderful day!

[Bocaillou4000]

Hello,

 

Ok, thank you for your reply. I understand.

 

Thank you , have a wonderful day too :)

[Shinohara]

Hello,

 

Ok, thank you for your reply. I understand.

 

Thank you , have a wonderful day too :)

As proper information have been given and i cannot offer further support in this specific case, i will now close the thread.

If you have any further questions, please don't hesitate to ask.

Have a wonderful day and thanks for understanding!