Skunk1 Posted June 17, 2019 Share Posted June 17, 2019 When I catch my beldum game crashed pokemonu can I get Link to comment Share on other sites More sharing options...
Contrary Posted June 17, 2019 Share Posted June 17, 2019 When I catch my beldum game crashed pokemonu can I get Hello @skunk1 I am sorry for the caused inconvenience. If the Beldum was fresh caught, you might have lost it due to a rollback. Unfortunately, you will not be refunded of anything you lost in a rollback/crash, this is due to players who accpeted their losses in the past, it would be unfair to refund it now because we didn't refund them aswell. Some times when the game crashes/stuck, you might lose some of your progress. Keep in mind that game is in BETA and crashes can happen any time. You will not be given anything you lost in rollback/crash/stuck as it's responsibility. Please take the time to read the following thread Hit by a Rollback. We are so sorry for your case, however, further action can not be taken for it. It is possible the crash may have been caused because of a issue on your side. We suggest therefore to ensure a proper connection on your end as that might also helps minimize your losses. It is good to check on your internet provider to know when their downtimes will be as well as contacting them if you are not experiencing a stable connection. If the problem is indeed with your connection try out the following as it might help: • Call your internet provider. • Troubleshoot Your Hardware. • Opt for a wired connection if you’re using a wireless connection • Turn Off Bandwidth-Hogging Plugins and Apps. • Try a New DNS Server I hope I answered your question like this. If you still have any questions, I am looking forward to hear from you. Kind regards Contrary General Support | PRO Official Discord | Bug Resolution Center Please do not contact staff members for private support. Share your questions on the forums, as they can be of use to others. Link to comment Share on other sites More sharing options...
Skunk1 Posted June 17, 2019 Author Share Posted June 17, 2019 I'll try to catch it again if I come across the room Link to comment Share on other sites More sharing options...
Skunk1 Posted June 17, 2019 Author Share Posted June 17, 2019 the game crashed while trying to catch those two has again Link to comment Share on other sites More sharing options...
Contrary Posted June 17, 2019 Share Posted June 17, 2019 Hello again, the game crashed while trying to catch those two has again I am again sorry for the inconvenience. The servers are a little unstable at the moment, I would suggest to try catching it when the servers are more stable. Can I ask you where you are trying to catch the Beldum? In what map? Looking forward to hear from you. Kind regards Contrary General Support | PRO Official Discord | Bug Resolution Center Please do not contact staff members for private support. Share your questions on the forums, as they can be of use to others. Link to comment Share on other sites More sharing options...
Skunk1 Posted June 17, 2019 Author Share Posted June 17, 2019 rota 228 Link to comment Share on other sites More sharing options...
Contrary Posted June 17, 2019 Share Posted June 17, 2019 rota 228 Nothing wrong with the spawn, Beldum should be catchable there. The problem is the server crashing. Please be patient for now and try to hunt there when the servers up and more stable. Hope I answered your question like this. If you have any other question, please don't hesitate to ask. Kind regards Contrary General Support | PRO Official Discord | Bug Resolution Center Please do not contact staff members for private support. Share your questions on the forums, as they can be of use to others. Link to comment Share on other sites More sharing options...
Skunk1 Posted June 17, 2019 Author Share Posted June 17, 2019 corrected servers today Link to comment Share on other sites More sharing options...
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