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all pokemon lost

Ripperol
in Resolved General Support

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Hello, i just merged an old account and it happens that all pokemon are disappear.

not one in pocket no one in storage...i can't fight and i'm stuck.

 

can you help me the solve this? i have an account locked in this way

Hello, i just merged an old account and it happens that all pokemon are disappear.

not one in pocket no one in storage...i can't fight and i'm stuck.

 

can you help me the solve this? i have an account locked in this way

 

 

Hey Ripperol,

 

I'm sorry for this inconvenience.

It seems your account was part of a swiping progress we applied for all accounts not used for a very long time while having a very low playing time. Your account fell under this category.

Unfortunately we can not restore any of your Pokémon. However, since your story progress was not very high, I can offer your a account reset and you could start from new.

You could keep your name and your current in-game coins.

 

What do you think of this option?

 

Regards Xylos

Staff does not give any private support in personal messages. Please use the proper forum instead.

General Support|Ban Appeals|Bug Resolution

  • 2 weeks later...
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