Raddish Posted July 22, 2019 Share Posted July 22, 2019 I can't get my PRO application to fully startup. I have deleted all the files and redownloaded it a couple times now (Windows 10, using the 64bit download), but each time I have, when I startup the application, it only semi-starts. The icon for it will appear on my taskbar at the bottom of the screen, but nothing actually shows up on my screen (just desktop is still visible), and I am unable to click on anything on my desktop, as if the application is indeed open, just invisible and unresponsive. I even tried letting it sit for nearly 10 minutes to see if it was just loading, but there was no change when I did this. Link to comment Share on other sites More sharing options...
Raddish Posted July 23, 2019 Author Share Posted July 23, 2019 Continuing: The issue persists with the 32bit download as well Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted July 23, 2019 Administrator Share Posted July 23, 2019 I can't get my PRO application to fully startup. I have deleted all the files and redownloaded it a couple times now (Windows 10, using the 64bit download), but each time I have, when I startup the application, it only semi-starts. The icon for it will appear on my taskbar at the bottom of the screen, but nothing actually shows up on my screen (just desktop is still visible), and I am unable to click on anything on my desktop, as if the application is indeed open, just invisible and unresponsive. I even tried letting it sit for nearly 10 minutes to see if it was just loading, but there was no change when I did this. Hi @Raddish I'm sorry for the inconvenience. I would like to inform you that i've forwarded the issue to our Developers in order to ask their opinion about the issue and make them look into it. Please, be patient meanwhile the issue get looked into. We will update you through this thread as soon as possible. Have a wonderful day ! 1 Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
Raddish Posted August 29, 2019 Author Share Posted August 29, 2019 Hi @Raddish I'm sorry for the inconvenience. I would like to inform you that i've forwarded the issue to our Developers in order to ask their opinion about the issue and make them look into it. Please, be patient meanwhile the issue get looked into. We will update you through this thread as soon as possible. Have a wonderful day ! Just checking in since its been over a month now Link to comment Share on other sites More sharing options...
Administrator Shinohara Posted August 30, 2019 Administrator Share Posted August 30, 2019 Just checking in since its been over a month now Hi @Raddish I'm sorry for the inconvenience. Does the issue still occur? Could you please check if you have the latest .NET Framework and driver installed to your PC? Looking forward to your reply, have a wonderful day ! Please do not contact staff members for private support Share your questions on the forums as they could be useful to others Link to comment Share on other sites More sharing options...
Raddish Posted August 30, 2019 Author Share Posted August 30, 2019 Hi @Raddish I'm sorry for the inconvenience. Does the issue still occur? Could you please check if you have the latest .NET Framework and driver installed to your PC? Looking forward to your reply, have a wonderful day ! My PC is now fully updated (at least according to Windows when I checked for updates), and I am not sure what other updates I might need. The same issue is occurring Link to comment Share on other sites More sharing options...
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