[Invalid Username or Password] Need Help Please !!

[Luanasa]

Hello eveyone & mostly member of the support,

 

I need help because recently I tried to connect to my account PRO (cause I have some free time and I really want to play :) ).

But I have some difficulties to remember my Username & Password. After some research, I finally find my Username, so I did a "Reset Password" in order to get a new password.

Next, I tried to connect in game but there was a message who indicate that I have to make a "server merge". When I tried to connect to my account with the PRO Dashbroad, they said to me "Username or Password is invalid". So I did a reset password through the dashbroad and I managed to make the "server merge". After the succesful merge, I tried AGAIN to connect in game but I said "Invalid Username Or Password".

Now, I'm completely lost so please if someone can help me.

Do we have to wait a while for the reset ?

Or Did make multiple reset create a bug in my account ?

 

Thank for your help & Have a Nice day !

 

Greetings

[Livana]

Hello eveyone & mostly member of the support,

 

I need help because recently I tried to connect to my account PRO (cause I have some free time and I really want to play :) ).

But I have some difficulties to remember my Username & Password. After some research, I finally find my Username, so I did a "Reset Password" in order to get a new password.

Next, I tried to connect in game but there was a message who indicate that I have to make a "server merge". When I tried to connect to my account with the PRO Dashbroad, they said to me "Username or Password is invalid". So I did a reset password through the dashbroad and I managed to make the "server merge". After the succesful merge, I tried AGAIN to connect in game but I said "Invalid Username Or Password".

Now, I'm completely lost so please if someone can help me.

Do we have to wait a while for the reset ?

Or Did make multiple reset create a bug in my account ?

 

Thank for your help & Have a Nice day !

 

Greetings

 

Hello @LuanaSA,

 

I am sorry for the inconvenience caused.

 

If you are receiving the error of "Invalid username/password" please follow the link below to change your password.

PASSWORD RESET making sure it is alphanumerical (characters from a to z and from 0 to 9).

 

please feel free to take a look at the merge mega thread for any merge related FAQ - MERGE MEGATHREAD.

 

If you have any further questions, feel free to ask

Kind regards, Livana.