resolved Account Recovery

[Thiagosales]

I started playing PRO in 2016, where I played Blue and nick was ThiagoSales. I did the merge, but couldn't recover my poke and money. It had about 78 pokemons and R $ 300 thousand .

 

 

Please help me! I don't know what else I do.

[Thiagosales]

Following are account data and time verification. Before mingling it reported a total of 750 hours, 78 pokemons and 300,000 in cash. Please, I really want to play again!

[Livana]

I started playing PRO in 2016, where I played Blue and nick was ThiagoSales. I did the merge, but couldn't recover my poke and money. It had about 78 pokemons and R $ 300 thousand .

 

 

Please help me! I don't know what else I do.

 

Hello @ThiagoSales.

 

I am sorry for the inconvenience caused,

 

I have had a look at our tools and can see that you have merged correctly, I have also seen that your main account was in fact on the RED SERVER with 600 hours and the BLUE SERVER having 5 hours total.

 

As Red and blue servers were merged to create the Silver server and Yellow server was renamed to the Gold server, you will now need to log in to the Silver server.

Could you please log on to the silver server and tell me if everything is correct there.

 

If you are receiving the error of "Invalid username/password" please follow the link below to change your password.

PASSWORD RESET making sure it is alphanumerical (characters from a to z and from 0 to 9).

 

please feel free to take a look at the merge mega thread for any merge related FAQ - MERGE MEGATHREAD.

 

Looking forward to your reply,

Kind regards, Livana.

[Thiagosales]

Hi brother,

 

Thanks a lot for the help! My items, money and pokemons are there! ooo / Aeeew thanks!

 

My friends play on the gold server, not on the silver server. Now I have a main account on the silver account, an empty secondary account that had asked (with nothing) to stay in gold and my friends play in gold.

 

Please, can I put my gold "ThiagoSales" to play with my friends and continue the journey?

 

I'm waiting! :)

[Livana]

Hi brother,

 

Thanks a lot for the help! My items, money and pokemons are there! ooo / Aeeew thanks!

 

My friends play on the gold server, not on the silver server. Now I have a main account on the silver account, an empty secondary account that had asked (with nothing) to stay in gold and my friends play in gold.

 

Please, can I put my gold "ThiagoSales" to play with my friends and continue the journey?

 

I'm waiting! :)

 

Hello @ThiagoSales,

 

I am happy to hear everything has been sorted with your account.

 

Unfortunately, the server transfer thread has closed as of ( 2nd of august, 00:00 GMT ). If you would like to server transfer, you would have to wait until the Admins open the topic again.

 

For future reference, you can find the topic and the requirements here NAME CHANGE / ACCOUNT RESET / ACCOUNT TRANSFER

 

Please take note that, if the chance of the name change, account reset/transfer will be available again, there is not an estimated time for when it will happen.

You can keep an eye out in the #announcements of our PRO OFFICIAL DISCORD for further announcements.

 

I hope this has answered your question.

 

Kind regards, Livana.

[Thiagosales]

Hi @Livana,

 

In 2016, I only had two blue and red servers. I played the old "red", I needed my account, my money, pokemons and the rest of the account to be registered in gold, not silver.

 

Very complicated! I will need to make a gold account to play with my friends and start from scratch, with my friends playing gold, not silver.

 

Please, I need my data to be registered on the gold server, I understand that it can open precedents, but start from scratch and I will have two accounts without need.

 

Please, can you help me? It wasn't a transfer, I just want to go back to play and use my gold account.

 

Att,

Thiago Sales

[Livana]

Hi @Livana,

 

In 2016, I only had two blue and red servers. I played the old "red", I needed my account, my money, pokemons and the rest of the account to be registered in gold, not silver.

 

Very complicated! I will need to make a gold account to play with my friends and start from scratch, with my friends playing gold, not silver.

 

Please, I need my data to be registered on the gold server, I understand that it can open precedents, but start from scratch and I will have two accounts without need.

 

Please, can you help me? It wasn't a transfer, I just want to go back to play and use my gold account.

 

Att,

Thiago Sales

 

Hello @ThiagoSales.

 

Unfortunately, as I said above Red and blue servers were merged to create the Silver server and the Yellow server was renamed to Gold.

So any old red or blue account that is merged will only merge to the silver server. If you had an old Yellow account that will now be playable via the Gold server.

 

If you are wanting your silver account data which now has your red data, you will then need to wait until the server transfer thread it open.

There is no other way we can do this until then.

 

I'm sorry for any inconvenience this may have caused you, but as this has been resolved I will now lock this thread.

 

Have a lovely day.

Kind regards, Livana.