Can't connect anymore

[Minet23]

Hello, I'll do my best in english even if isn't not my main language.

 

i used to played at PRO, I tried to reconnect with my old account and it doeasn't work anymore.

 

I tried to use the fonction "forget password" but it doesn't work either.

 

My old account was Minet232323 as login if you could help me.

 

thank you in advance for your feedback

[Maisa]

Hello, I'll do my best in english even if isn't not my main language.

 

i used to played at PRO, I tried to reconnect with my old account and it doeasn't work anymore.

 

I tried to use the fonction "forget password" but it doesn't work either.

 

My old account was Minet232323 as login if you could help me.

 

thank you in advance for your feedback

Hi there @Minet23

 

Sorry for the inconvenience.

 

Are you sure that your old account is Minet232323 and not Minet23, cause after i've checked, there is no user named Minet232323, but instead Minet23 is available and has 18 hours of playtime on Red server. Perhaps that's the account you're looking for?

If so, you will need to go to your dashboard and merge your accounts before you can play on Silver.

"This thread" will explain everything you need to know and how to merge your accounts. Make sure to select Red as your main server so you won't lose any story progression.

 

I hope this helped solve your issue, if you have any further questions please feel free to reply.

 

Thanks and have a great day.