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NPC bug in my story sinnoh

Beldum
in Resolved Bugs

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Dear staff, I have experienced a bug when I do sinnoh stories. precisely when fighting cyrus in a cave in the city of Celestic. cyrus does not appear in the cave.

previously I had fought galactic grunt in front of the cave entrance. but because at that time I did not have the old charm given by Cynthia, Cynthia's grandmother did not appear.

Now I have an old charm, but the galactic grunt outside the cave is gone because I have defeated it before, so Cynthia's grandma doesn't show up. and cyrus too. I have tried to ignore it and continue the story to hearthome. but i can't. please help me in overcoming this problem. thanks. hereby i attached screenshot of old charm and cynthia's grandma that is missing.Screenshot_20191221-135503.thumb.png.bd57bc9abc81095295a0fba8b72acb89.png

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