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I lost 100 Coins for 1st Transfer after the new Dashboard update

Leo
in Resolved General Support

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Hi,

 

I had 140 Coins before the Server Transfer, and now I have 40 Coins left after.

 

It said clearly in the dashboard that:

 

"You can transfer your account for free once every 30 days. 100 coins will be charged for every additional transfer."

 

And I also saw the text "Transfer for free" when i clicked on it to make the server transfer. This indicates that there would be no charge for this transfer of mine.

 

But after I made the transfer (1st time after the update yesterday), apparently I lost 100 Coins.

 

Could you please look into it? Thank you.

Hi,

 

I had 140 Coins before the Server Transfer, and now I have 40 Coins left after.

 

It said clearly in the dashboard that:

 

"You can transfer your account for free once every 30 days. 100 coins will be charged for every additional transfer."

 

And I also saw the text "Transfer for free" when i clicked on it to make the server transfer. This indicates that there would be no charge for this transfer of mine.

 

But after I made the transfer (1st time after the update yesterday), apparently I lost 100 Coins.

 

Could you please look into it? Thank you.

 

Hi @Kuto

 

I'm sorry for the inconvenience experienced.

As the Dashboard has been just released, it is possible to experience some bugs despite we have ran several testing before releasing it. This cause the difference in few people testing it and hundred of people is pretty big. However, our Developer made sure to take Back Up before releasing it in order to be able to fix any possible issue and refund if necessary.

 

I am therefore happy to inform you that the issue has been solved and the 100 coins have been added back to your account and that we are working on adding them back to the other people that experienced your same issue.

If you should encounter any other issue or bug with the new dashboard, please do not hesitate to report it as we really appreciate the community help and feedback.

 

As the issue has now been solved, i will now close this thread.

I wish you a wonderful day !

image.gif

 

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