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Lost 10k due to disconnection

Fioozil
in Resolved General Support

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I was EV training in the Kanto Safari zone in the silver server and got disconnected. Is there any way to get my 10K back?

I was EV training in the Kanto Safari zone in the silver server and got disconnected. Is there any way to get my 10K back?

Hello @FioOzil,

 

I am really sorry for the caused inconvenience.

 

Unfortunately, we don't refund money.

This due to players who accepted their loss in the past, it would be unfair to refund your money now because we didn't refund them aswell.

 

About the rollback

Some times when the game crashes/stuck, you might lose some of your progress. Keep in mind that game is in BETA and crashes can happen any time. You will not be given anything you lost in rollback/crash/stuck as it's responsibility. Please take the time to read the following thread Hit by a Rollback. We are so sorry for your case, however, further action can not be taken for it.

With digspots and battling a boss you can easily make the 10k back to enter the safari again, hope this helpeed.

 

Once again I am sorry for the inconvenience and hope for your understanding.

If you have any other question, please don't hesitate to ask.

 

I wish you a good day!

Kind Regards, Contrary

General Support | PRO Official Discord | Bug Resolution Center

Please do not contact staff members for private support. Share your questions on the forums, as they can be of use to others.

  • Author

I was EV training in the Kanto Safari zone in the silver server and got disconnected. Is there any way to get my 10K back?

 

Ohh I get it. Thanks for the reply and help

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