Caveira1 Posted October 5, 2020 Share Posted October 5, 2020 After the new update, the game does not open, it crashes with a type of error, probably from unitycrashHandle64 or some other unknown error, please help me Link to comment Share on other sites More sharing options...
Datnho Posted October 11, 2020 Share Posted October 11, 2020 i just download new client and can't open it, not thing appear on my destop. Link to comment Share on other sites More sharing options...
Fenixnoah Posted December 5, 2020 Share Posted December 5, 2020 same happen with me Link to comment Share on other sites More sharing options...
Exotyc Posted December 7, 2020 Share Posted December 7, 2020 On 10/5/2020 at 7:24 PM, caveira1 said: After the new update, the game does not open, it crashes with a type of error, probably from unitycrashHandle64 or some other unknown error, please help me On 10/11/2020 at 2:56 PM, datnho said: i just download new client and can't open it, not thing appear on my destop. On 12/5/2020 at 3:37 PM, FenixNoah said: same happen with me Hello @caveira1 @datnho @FenixNoah, I'm really sorry for the inconvenience and the delay. Sometimes, it is possible to encounter client issues such as crash, freeze or client lags. The first thing suggested to do in these cases is to delete all the old pro files and folders that you have on your device, including the temporary files (https://tinyurl.com/deletetempfiles) and the trashbin, and then redownload the latest client from here: PRO CLIENT DOWNLOAD. If the said procedure should not fix those issues, here there are other methods that you can try: WINDOWS 7 - CRASH FIX GUIDE WINDOWS 10 - CRASH FIXES GUIDE ANDROID - CRASH FIXES GUIDE MAC - HOW TO ALLOW UNKNOWN SOURCES LINUX - HOW TO PLAY ON LINUX Other possible solutions to the crash issues: Run the game in compatibility mode Update your Display/Graphical Drivers Add an exception for the client in your Firewall and Antivirus Update your Windows Version Clear out your Physical Memory or Ram to free up space Terminate processes you don't need in the Task Manage I'll be waiting for a reply if that worked. Kind regards 【 General Support ✘ Bug Resolution Center ✘ Complaints Area ✘ Report Center 】 Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Link to comment Share on other sites More sharing options...
Soydark Posted February 13, 2021 Share Posted February 13, 2021 i do have same problem, but, the windows 7, direct link to download directx files arent up anymore --" Link to comment Share on other sites More sharing options...
Exotyc Posted February 14, 2021 Share Posted February 14, 2021 On 2/13/2021 at 6:37 AM, soydark said: i do have same problem, but, the windows 7, direct link to download directx files arent up anymore --" Hello @soydark I'm sorry for the inconvenience. What is your issue exactly? There is no windows 7 downloader on the download website. You have to either choose 32-bit or 64-bit which depends on your windows system. 【 General Support ✘ Bug Resolution Center ✘ Complaints Area ✘ Report Center 】 Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Link to comment Share on other sites More sharing options...
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