Game does not open

[Caveira1]

After the new update, the game does not open, it crashes with a type of error, probably from unitycrashHandle64 or some other unknown error, please help me

[Datnho]

i just download new client and can't open it, not thing appear on my destop.

[Fenixnoah]

same happen with me

[Exotyc]

On 10/5/2020 at 7:24 PM, caveira1 said:

After the new update, the game does not open, it crashes with a type of error, probably from unitycrashHandle64 or some other unknown error, please help me

 

On 10/11/2020 at 2:56 PM, datnho said:

i just download new client and can't open it, not thing appear on my destop.

 

On 12/5/2020 at 3:37 PM, FenixNoah said:

same happen with me

Hello @caveira1 @datnho @FenixNoah,

I'm really sorry for the inconvenience and the delay.

Sometimes, it is possible to encounter client issues such as crash, freeze or client lags. The first thing suggested to do in these cases is to delete all the old pro files and folders that you have on your device, including the temporary files (https://tinyurl.com/deletetempfiles) and the trashbin, and then redownload the latest client from here: PRO CLIENT DOWNLOAD.

 

If the said procedure should not fix those issues, here there are other methods that you can try:

• WINDOWS 7 - CRASH FIX GUIDE
• WINDOWS 10 - CRASH FIXES GUIDE
• ANDROID - CRASH FIXES GUIDE
• MAC - HOW TO ALLOW UNKNOWN SOURCES
• LINUX - HOW TO PLAY ON LINUX

 

Other possible solutions to the crash issues:

• Run the game in compatibility mode
• Update your Display/Graphical Drivers
• Add an exception for the client in your Firewall and Antivirus
• Update your Windows Version
• Clear out your Physical Memory or Ram to free up space
• Terminate processes you don't need in the Task Manage

I'll be waiting for a reply if that worked.

Kind regards

[Soydark]

i do have same problem, but, the windows 7, direct link to download directx files arent up anymore --"

[Exotyc]

On 2/13/2021 at 6:37 AM, soydark said:

i do have same problem, but, the windows 7, direct link to download directx files arent up anymore --"

Hello @soydark

I'm sorry for the inconvenience.
What is your issue exactly? There is no windows 7 downloader on the download website.
You have to either choose 32-bit or 64-bit which depends on your windows system.