The game was working fine in the previous version but it's not for the current version

[Iharnob]

Everything was before the update but after downloading the latest version it's giving me this issue:

 

What should i do?

I've added all the crash report files in the attachments.

crash.dmp error.log

Edited October 20, 2020 by IHArnob

[Exotyc]

4 hours ago, IHArnob said:

Everything was before the update but after downloading the latest version it's giving me this issue:

 

What should i do?

I've added all the crash report files in the attachments.

crash.dmp 194.57 kB · 0 downloads error.log 70.26 kB · 0 downloads

Hello @IHArnob,

I'm really sorry for the inconvenience.
The issue sometimes seem to appear due to the newest Unity version and old hardware from the user.
It can be easily fixed after following the steps that I will include now.
First, create a shortcut for the PROclient.exe file by right clicking the application and select "create shortcut".
After this, right click the shortcut and add the parameters -force-glocre into the Target as in the screenshot shown below.


Let me know if your problem has been solved, and if you have any further questions, feel free to ask again.

With that being said, I wish you a wonderful day!

[Iharnob]

On 10/20/2020 at 7:39 PM, Exotyc said:

Hello @IHArnob,

I'm really sorry for the inconvenience.
The issue sometimes seem to appear due to the newest Unity version and old hardware from the user.
It can be easily fixed after following the steps that I will include now.
First, create a shortcut for the PROclient.exe file by right clicking the application and select "create shortcut".
After this, right click the shortcut and add the parameters -force-glocre into the Target as in the screenshot shown below.


Let me know if your problem has been solved, and if you have any further questions, feel free to ask again.

With that being said, I wish you a wonderful day!

nope,,,,, still the same problem   tried both  -force-glocre and  -force-glcore (written in screenshot) but none worked 

 

[Exotyc]

5 hours ago, IHArnob said:

nope,,,,, still the same problem   tried both  -force-glocre and  -force-glcore (written in screenshot) but none worked 

 

Hello again, could you try it with -force-d3d11 and -force-opengl? Also make sure to add a space between .exe and -force as in the screenshot shown above.

If this still didn't work, can you please follow this procedure:

 

1. Delete PRO and all PRO related files

2. Flush the trashbin

3. Re-download the game at this link

 

First check if it crashes or not.

 

If it crashes, please try the additional procedure and check once more.
- Update your Display/Graphical Drivers
- Update your Windows Version
- Add an exception for the client in your Firewall and Antivirus
- Clear out your Physical Memory or Ram to free up space

 

I'll be waiting for your reply.