ı cant use free rerols in event. I didnt used rerols last years and i cathed darkrai. please give my rerols.

4 minutes ago, atakantttttt said:

ı cant use free rerols in event. I didnt used rerols last years and i cathed darkrai. please give my rerols.

Hello @atakantttttt,

I'm sorry for the inconvenience.
I've informed the correspond staff team to look into your issue and it should be fixed very soon.

In the meantime, please be patient.

I'll let you know as soon as I get an answer.

Kind regards,
Exotyc

Your account was somehow bugged and you couldn't receive an IV reroll chance.

 

So, we can offer you this procedure if you agree.

1. Delete your Darkrai (The ball you used to catch your Darkrai will be refunded)

2. We convert your account game process to where you can re-catch Darkrai (You should not battle Horon !!!)

3. Go re-catch your Darkrai, you'll be able to use the locked IV reroll ticket

 

I'm really sorry for the inconvenience.

I'll be waiting for your reply.

ı can do this. should i do it now? and do ı have to repeat the quest? quest takes too much time.

 

 

55 minutes ago, atakantttttt said:

ı can do this. should i do it now? and do ı have to repeat the quest? quest takes too much time.

 

 

You won't need to do the quest again, we will restore your game process to the point where you can re-catch darkrai right away.
If you agree to this, please also delete your Darkrai.
I'll be waiting for your reply.

Edited October 29, 20205 yr by Exotyc

ı deleted.

1 hour ago, atakantttttt said:

ı deleted.

Your game process is now restored to the point where you can re-catch darkrai right away. Your Pokeball will be restored later on, once a Dev has time.
You can now go to Alucard Castle 3F and re-catch darkrai.
After re-catching darkrai, you'll be able to receive your locked IV reroll.
 

thanks for your help

 

1 hour ago, atakantttttt said:

thanks for your help

 

I'm glad to see your issue has been solved.
I will lock this thread now.
If you have any further questions, feel free to ask again.

Have a nice day!

6 hours ago, atakantttttt said:

thanks for your help

 

Your masterball has been recovered.