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On 11/9/2020 at 2:00 PM, hkgirl said:

I have completed the whole task and can get the  reward! But I  disconnected... When I log in again, I can’t get rewards anymore !

 

What should i do now?

Hello @hkgirl,

 

I'm sorry for the inconvenience.
Could you tell me which reward you did not get due to a disconnect?
I'll be waiting for a reply.

Kind regards,
Exotyc

Edited by Exotyc

20210327_164619.gif.f1ca1cea8a9d78e45a12587c95d40570.gif

 

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On 2020/11/12 at PM10点13分, Exotyc said:

你好 @hkgirl,

 

对不起给您带来不便。
您能告诉我由于断开连接而没有获得哪些奖励吗?
我将等待答复。

亲切的问候,
Exotyc

This reward !! 

Vampire Clothes /

Houndoom Mount

 

lost.jpg

3 hours ago, hkgirl said:

This reward !! 

Vampire Clothes /

Houndoom Mount

 

lost.jpg


You should now be able to claim the reward from Mayor Gorge by talking to him.
Can you please confirm it?
Looking forward for a reply.

20210327_164619.gif.f1ca1cea8a9d78e45a12587c95d40570.gif

 

 【 General Support ✘ Bug Resolution CenterComplaints Area ✘ Report Center 】

 

Please do not contact staff members for private support.

Share your questions on the forums, as they can then be of use to others.

8 hours ago, hkgirl said:

Now The event is over ='[

gg.jpg


Hello @hkgirl,

I'm sorry for the inconvenience.
Unfortunately, you have to wait until next years Halloween event to claim your reward.
It would be unfair for all the other players who have experienced the same problem this year.
Since we can't help you further in this case, I'll lock this thread now.
I'm once again sorry. I hope you understand

Have a nice day
Kind regards,
Exotyc

Edited by Exotyc

20210327_164619.gif.f1ca1cea8a9d78e45a12587c95d40570.gif

 

 【 General Support ✘ Bug Resolution CenterComplaints Area ✘ Report Center 】

 

Please do not contact staff members for private support.

Share your questions on the forums, as they can then be of use to others.

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