Lost progress

[Amemiyarin]

I remember started playing the game back in 2016 and progressed pretty far in the game. Recently i decided to come back and realized my account were entirely empty and all progresses and items were gone when i logged in. Is there anyway to restore the progresses in my account? 

[Amemiyarin]

Oh nevermind, i realized on some similar threads that i have to do account merging first

[Exotyc]

2 minutes ago, AmemiyaRin said:

I remember started playing the game back in 2016 and progressed pretty far in the game. Recently i decided to come back and realized my account were entirely empty and all progresses and items were gone when i logged in. Is there anyway to restore the progresses in my account? 

Hello @AmemiyaRin,

I'm really sorry for the inconvenience.
First to start, you don’t have to worry about your account & progress getting deleted as they will be always saved in the database.
The issue is caused due to the old servers (Red, Blue) have been merged together in one server (Silver). I checked your account, and it seems like you played 121 hours on the Red server.
You have to merge your account to the new servers in the Dashboard.
Please make sure to choose the Red server in order to get your progress back.

After the merge, you still may be unable to log into Silver server. You have to reset your password on the Dashboard to fix it. Your password should contain only alphanumeric letters (Letters from A to Z and from 0 to 9), because sometimes different/special characters in your password might block you from login.

For more information about the merge and about the errors that might occur with it, please take a look on Everything About The Merge.

With that being said, I hope this clarified everything.
Looking forward for a reply if that worked for you.