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Lost chance to choose items due to disconnection


Arya08

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Dear PRO admin, i got disconnected when still considering to choose between vampire outfit or mount from mayor gorge, and the mayor already gone after i'm loging in again. I check my bag, and there is nothing either the mount or costume. Please solve this, if i can choose again, i want my costume... Thankyou (Gold server)

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45 minutes ago, Arya08 said:

Dear PRO admin, i got disconnected when still considering to choose between vampire outfit or mount from mayor gorge, and the mayor already gone after i'm loging in again. I check my bag, and there is nothing either the mount or costume. Please solve this, if i can choose again, i want my costume... Thankyou (Gold server)


Hello @Arya08,

 

I'm sorry for the inconvenience.
I've informed the corresponding staff team to look into your issue and it should be fixed very soon.

In the meantime, please be patient.

I'll let you know as soon as I get an answer.

Kind regards,
Exotyc

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 【 General Support ✘ Bug Resolution CenterComplaints Area ✘ Report Center 】

 

Please do not contact staff members for private support.

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You should now be able to claim the reward from Mayor Gorge.
Can you please confirm it?
I'll be waiting for a reply.

Edited by Exotyc

20210327_164619.gif.f1ca1cea8a9d78e45a12587c95d40570.gif

 

 【 General Support ✘ Bug Resolution CenterComplaints Area ✘ Report Center 】

 

Please do not contact staff members for private support.

Share your questions on the forums, as they can then be of use to others.

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2 minutes ago, Arya08 said:

Yep, its resolved. Thank you so much for your help !

I'm glad to see your issue has been solved.
I will lock this thread now.
If you have any further questions, feel free to ask again.

Have a nice day!

20210327_164619.gif.f1ca1cea8a9d78e45a12587c95d40570.gif

 

 【 General Support ✘ Bug Resolution CenterComplaints Area ✘ Report Center 】

 

Please do not contact staff members for private support.

Share your questions on the forums, as they can then be of use to others.

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