Can my account be reset?

[Deadsam]

I was wondering if my account could be reset. I wanted to have a fresh start with my friends but when I made my account in 2017, I made my account in gold and my friends are in silver. I hope there is a way that I will be able to reset but if not, I will probably have to make a new email.

Thanks

[Exotyc]

14 minutes ago, Deadsam said:

I was wondering if my account could be reset. I wanted to have a fresh start with my friends but when I made my account in 2017, I made my account in gold and my friends are in silver. I hope there is a way that I will be able to reset but if not, I will probably have to make a new email.

Thanks

Hello @Deadsam,
 

I'm sorry for the inconvenience.
The staff team don't do any account reset services at the moment because there is not any estimated time when it will be available again.
Once we do, we will be announcing it in our official Discord server.

However, I can list here some other possibilities you could try out:

- Start with the same account on the opposite server, everything will have a fresh start once you join the server. You will be able to create a new character, but your ingame name and the coin shop currency stays. Since you played on gold, everything will have a fresh start on silver. It won't have an effect on your other character on gold, since both servers are seperated.
- Create a new account, and start over again as you stated above. Keep in mind that you can maximum have 4 accounts. To get more information about this, the overall PRO rules can be found here.

I hope this clarified everything you needed. I'll be waiting for a reply if you have any further questions.

Kind regards,
Exotyc

[Deadsam]

2 minutes ago, Exotyc said:

Hello @Deadsam,
 

I'm sorry for the inconvenience.
The staff team don't do any account reset services at the moment because there is not any estimated time when it will be available again.
Once we do, we will be announcing it in our official Discord server.

However, I can list here some other possibilities you could try out:

- Start with the same account on the opposite server, everything will have a fresh start once you join the server. You will be able to create a new character, but your ingame name and the coin shop currency stays. Since you played on gold, everything will have a fresh start on silver. It won't have an effect on your other character on gold, since both servers are seperated.
- Create a new account, and start over again as you stated above. Keep in mind that you can maximum have 4 accounts. To get more information about this, the overall PRO rules can be found here.

I hope this clarified everything you needed. I'll be waiting for a reply if you have any further questions.

Kind regards,
Exotyc

Thank you for the response

I have tried logging into silver but for some reason it says "Invalid Username/Password" but when I log into gold I get logged in. Thanks for the recommendation for the server which I will be joining.

Thanks again.

[Exotyc]

1 minute ago, Deadsam said:

Thank you for the response

I have tried logging into silver but for some reason it says "Invalid Username/Password" but when I log into gold I get logged in. Thanks for the recommendation for the server which I will be joining.

Thanks again.

The invalid login issue is caused due to the old servers (Red, Blue) have been merged together in one server (Silver).
I've checked your account, and it seems like you haven't played on any of the 2 servers. Choose the server you want, because there is no progress that has to be merged.
You have to merge your account in the Dashboard.

After the merge, you still may be unable to log into Silver server. You have to reset your password on the Dashboard to fix it. Your password should contain only alphanumeric letters (Letters from A to Z and from 0 to 9), because sometimes different/special characters in your password might block you from login.

For more information about the merge and about the errors that might occur with it, please take a look on Everything About The Merge.
 

[Deadsam]

Thank you for helping and thankfully it is working.

[Exotyc]

4 minutes ago, Deadsam said:

Thank you for helping and thankfully it is working.

I'm glad to see your issue has been solved.
Don't hesitate to ask again, if you have any further questions.
I'll lock this thread now.

Have a nice day!