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Sentret was replaced with wrong pokemon


Lowmidnight

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Hello there,

 

My sentret was replaced with a level 5 bulbasaur. As much as  I  would like a second starter, I really need that Sentret for his Dig ability.

He was level 15 and knew Dig, Fury Swipes, Quick Attack, and Thief . 

 

 

Also, is it not advisable to log in from different devices? I had finished up some leveling, and logged out. I then went to my laptop to log in from my bedroom. Should I just stay on a single machine from now on to avoid this from happening again? 

 

Thanks for any assistance. 

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Greetings @Lowmidnight

 

My sincerest apologies for the inconvenience. The issue should now be fixed and the Sentret should be back in the last slot of your PC. Could you confirm this for me ? 

 

11 hours ago, Lowmidnight said:

 

Also, is it not advisable to log in from different devices? I had finished up some leveling, and logged out. I then went to my laptop to log in from my bedroom. Should I just stay on a single machine from now on to avoid this from happening again? 

 

Thanks for any assistance. 

 

The particular reason for this issue is still unknown unfortunately. We will keep you updated once we are able to pinpoint the issue and correct it. In the meanwhile don't hesitate to make a thread if you still encounter the issue!

 

Have a splendid day! 

Midsommar

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2 hours ago, Lowmidnight said:

Sentret is back. Thanks for your help

 

I'm really pleased to see that the issue has been resolved, consequently this thread will be locked

Don't hesitate to make a new one if you fall upon other issues! 

 

Kind regards, 

Midsommar

Hao Asakura 2021 GIF - Hao Asakura 2021 Shaman King - Discover & Share GIFs

 

General Support  Report Center  Discipline appeals • Rules 

 

Please do not contact staff members for private support.

Share your questions on the forums, as they can be of use to others.

Unsolicited private messages will be sent to the moon.

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