I Lost the contents of my Account

[Rohanb]

I don't know if this is the right place to write this but here I go

In 2016 I opened an account and played for around 150 hours but then if I remember right there was a Server merge and the contents of my account disappeared (this meaning my account was still there but my progress and pokemons were gone) I couldn't do anything and played with the same account for about 20 hours and then just gave up. If someone could help me to get the contents of my account back or tell me a place where I can talk with the people who can do it, it would be great. Thanks

[Exotyc]

4 hours ago, rohanb said:

I don't know if this is the right place to write this but here I go

In 2016 I opened an account and played for around 150 hours but then if I remember right there was a Server merge and the contents of my account disappeared (this meaning my account was still there but my progress and pokemons were gone) I couldn't do anything and played with the same account for about 20 hours and then just gave up. If someone could help me to get the contents of my account back or tell me a place where I can talk with the people who can do it, it would be great. Thanks

Hello @AmemiyaRin,

I'm really sorry for the inconvenience that was caused.
I've checked your account rohanb, and it seems like you have never played on Red & Blue server before.
Through some investigation, it seems like you had another account called rohanbay which had about 85 hours on Blue server.

You have to merge your account to the new servers in the Dashboard.
Please make sure to choose the Blue server in order to get your progress back on rohanbay.

After the merge, you still may be unable to log into Silver server. You have to reset your password on the Dashboard to fix it. Your password should contain only alphanumeric letters (Letters from A to Z and from 0 to 9), because sometimes different/special characters in your password might block you from login.

For more information about the merge and about the errors that might occur with it, please take a look on Everything About The Merge.

With that being said, I hope this clarified everything.
Looking forward for a reply if that worked for you.

Kind regards,
Exotyc