freeze

[Kabanohut]

when i encounter with a wild pokemon or teleport somewhere from somewhere or changing map the screen just get freeze after last update.

[Exotyc]

2 hours ago, Kabanohut said:

when i encounter with a wild pokemon or teleport somewhere from somewhere or changing map the screen just get freeze after last update.

Hello @Kabanohut,

I'm sorry for the inconvenience.
Sometimes, it is possible to encounter client issues such as crash, freeze or client lags. The first thing suggested to do in these cases is to delete all the old pro files and folders that you have on your device, including the temporary files (https://tinyurl.com/deletetempfiles) and the trashbin, and then redownload the latest client from here: PRO CLIENT DOWNLOAD.

 

If the said procedure should not fix those issues, here there are other methods that you can try:

• WINDOWS 7 - CRASH FIX GUIDE
• WINDOWS 10 - CRASH FIXES GUIDE
• ANDROID - CRASH FIXES GUIDE
• MAC - HOW TO ALLOW UNKNOWN SOURCES
• LINUX - HOW TO PLAY ON LINUX

 

Other possible solutions to the crash issues:

• Run the game in compatibility mode
• Update your Display/Graphical Drivers
• Add an exception for the client in your Firewall and Antivirus
• Update your Windows Version
• Clear out your Physical Memory or Ram to free up space
• Terminate processes you don't need in the Task Manager
   

I hope this helps. I'll be waiting for a reply.

Kind regards,
Exotyc

[Kabanohut]

I did what you said was within the system and it was fixed, thank you very much, by the way, the problem was solved by completely cleaning and reinstalling the old files. Again, thank you very much to you and the team.

[Exotyc]

40 minutes ago, Kabanohut said:

 

I'm glad to see your issue has been solved.
I'll lock this thread now.
Don't hesitate to ask again, if you have any further questions.

Have a nice day!