Kabanohut Posted December 6, 2020 Share Posted December 6, 2020 when i encounter with a wild pokemon or teleport somewhere from somewhere or changing map the screen just get freeze after last update. Kabanohut Merchant Don'tNeedYou Guild Page Guild Discord IG: Kabanohut Link to comment Share on other sites More sharing options...
Exotyc Posted December 6, 2020 Share Posted December 6, 2020 2 hours ago, Kabanohut said: when i encounter with a wild pokemon or teleport somewhere from somewhere or changing map the screen just get freeze after last update. Hello @Kabanohut, I'm sorry for the inconvenience. Sometimes, it is possible to encounter client issues such as crash, freeze or client lags. The first thing suggested to do in these cases is to delete all the old pro files and folders that you have on your device, including the temporary files (https://tinyurl.com/deletetempfiles) and the trashbin, and then redownload the latest client from here: PRO CLIENT DOWNLOAD. If the said procedure should not fix those issues, here there are other methods that you can try: WINDOWS 7 - CRASH FIX GUIDE WINDOWS 10 - CRASH FIXES GUIDE ANDROID - CRASH FIXES GUIDE MAC - HOW TO ALLOW UNKNOWN SOURCES LINUX - HOW TO PLAY ON LINUX Other possible solutions to the crash issues: Run the game in compatibility mode Update your Display/Graphical Drivers Add an exception for the client in your Firewall and Antivirus Update your Windows Version Clear out your Physical Memory or Ram to free up space Terminate processes you don't need in the Task Manager I hope this helps. I'll be waiting for a reply. Kind regards, Exotyc 【 General Support ✘ Bug Resolution Center ✘ Complaints Area ✘ Report Center 】 Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Link to comment Share on other sites More sharing options...
Kabanohut Posted December 6, 2020 Author Share Posted December 6, 2020 I did what you said was within the system and it was fixed, thank you very much, by the way, the problem was solved by completely cleaning and reinstalling the old files. Again, thank you very much to you and the team. Kabanohut Merchant Don'tNeedYou Guild Page Guild Discord IG: Kabanohut Link to comment Share on other sites More sharing options...
Exotyc Posted December 6, 2020 Share Posted December 6, 2020 40 minutes ago, Kabanohut said: I'm glad to see your issue has been solved. I'll lock this thread now. Don't hesitate to ask again, if you have any further questions. Have a nice day! 【 General Support ✘ Bug Resolution Center ✘ Complaints Area ✘ Report Center 】 Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Link to comment Share on other sites More sharing options...
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