Stuck in the 1st loading map on android after login

[Ebereur]

Hello,

I just downloading pro on android but when i login i'm stuck in the first loading map everytime i've try to unstall then install ect does not work and my phone is 100% clean.

I usually play on my pc 

[Exotyc]

On 12/16/2020 at 3:32 PM, ebereur said:

Hello,

I just downloading pro on android but when i login i'm stuck in the first loading map everytime i've try to unstall then install ect does not work and my phone is 100% clean.

I usually play on my pc 

Hey there!

I'm really sorry for the inconvenience and the delay.
If you encounter client issues such as crash, freeze or client lags. The first thing suggested to do in these cases is to delete all the old pro files and folders that you have on your device and then redownload the latest client from here.

If the said procedure should not fix those issues, here there are other methods that you can try:
-Use Wifi connection. The game has unfortunately issues connecting with mobile data. VPN is also an alternative
-Contact your internet provider to know when they have a downtime or if you are experiencing unstable connection

If the listed solutions above didn't fix the issue, I recommend to check the ANDROID - CRASH FIXES GUIDE out.

I'll be waiting for a reply if that worked.

Kind regards,
Exotyc