Ahmadsabar12345 Posted December 19, 2020 Share Posted December 19, 2020 Hello I started a new PRO account in android , and after logging in the 1st thing is that oak tells to create an avatar . After I create it and press ok , I start the game without any change . No hair or anything . Well , I continued my story anyway and everytime when I try to login , oak tells to create the character again and there still won't be any change. I have sent screenshots below as proof. Also , the IGN of my new account is Ahmad126 , and I couldn't log in forums with that account Hope you resolve this problem , Thank you Link to comment Share on other sites More sharing options...
Exotyc Posted December 20, 2020 Share Posted December 20, 2020 14 hours ago, AhmadSabar12345 said: Hello I started a new PRO account in android , and after logging in the 1st thing is that oak tells to create an avatar . After I create it and press ok , I start the game without any change . No hair or anything . Well , I continued my story anyway and everytime when I try to login , oak tells to create the character again and there still won't be any change. I have sent screenshots below as proof. Also , the IGN of my new account is Ahmad126 , and I couldn't log in forums with that account Hope you resolve this problem , Thank you Hey there! I'm sorry for the inconvenience. In order to fix this issue, you have to delete your old PRO files and redownload the game from this link. I'll be waiting for a reply if that worked. Kind regards 【 General Support ✘ Bug Resolution Center ✘ Complaints Area ✘ Report Center 】 Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Link to comment Share on other sites More sharing options...
Ahmadsabar12345 Posted February 9, 2021 Author Share Posted February 9, 2021 Hello Sorry for the late reply Redownloading the game worked. Thanks for your help Link to comment Share on other sites More sharing options...
Exotyc Posted February 9, 2021 Share Posted February 9, 2021 5 hours ago, AhmadSabar12345 said: Hello Sorry for the late reply Redownloading the game worked. Thanks for your help Locked as resolved. Have a nice day! 【 General Support ✘ Bug Resolution Center ✘ Complaints Area ✘ Report Center 】 Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Link to comment Share on other sites More sharing options...
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