Gorarog Posted December 30, 2020 Share Posted December 30, 2020 I've removed a choice band from my heracross (288805098) as to put it on my mamoswine but the item doesn't appear in my bag anymore nor on my heracross I play on gold server. Link to comment Share on other sites More sharing options...
Midsommar Posted December 31, 2020 Share Posted December 31, 2020 Hey there @Gorarog My apologies for the inconvenience. I've looked over your account and it seems like you never even had a choice band on it. Furthermore it's not in your inventory and not being holded by a current pokemon you own. Could it possibly be on another account ? Have a splendid day! General Support • Report Center • Discipline appeals • Rules Please do not contact staff members for private support. Share your questions on the forums, as they can be of use to others. Unsolicited private messages will be sent to the moon. Link to comment Share on other sites More sharing options...
Gorarog Posted December 31, 2020 Author Share Posted December 31, 2020 No no I definitely had a choice band on my heracross, and yes it's not my inventory or another pokemon that's why I can't find it and wrote this topic. I only have this account. Link to comment Share on other sites More sharing options...
Midsommar Posted December 31, 2020 Share Posted December 31, 2020 8 hours ago, Gorarog said: No no I definitely had a choice band on my heracross, and yes it's not my inventory or another pokemon that's why I can't find it and wrote this topic. I only have this account. Hey there. Unfortunately as I mentioned by looking at your inventory it looks like you never had one in the first place. The only similiar item you have is 2x focus band. Do you have any supporting evidence that could prove you had one or do you remember how you even obtained it ? Looking forward to your answer Have a splendid day! General Support • Report Center • Discipline appeals • Rules Please do not contact staff members for private support. Share your questions on the forums, as they can be of use to others. Unsolicited private messages will be sent to the moon. Link to comment Share on other sites More sharing options...
Gorarog Posted December 31, 2020 Author Share Posted December 31, 2020 No unfortunately, I do not possess such evidence. However, if you know that I never had a choice band on my heracross, wouldn't you be able to know what item was on it? Thanks in advance Link to comment Share on other sites More sharing options...
Midsommar Posted December 31, 2020 Share Posted December 31, 2020 31 minutes ago, Gorarog said: No unfortunately, I do not possess such evidence. However, if you know that I never had a choice band on my heracross, wouldn't you be able to know what item was on it? Thanks in advance The only item that is both owned by you and similar to a choice band is a focus band, none of your Heracross are holding any item. I'm sorry to be the bearer of bad news, but for this case we cannot issue a refund, due to the fact that even after multiple checks done by us the choice band cannot be found anywhere. Furthermore, you cannot prove that you ever had one and we are unable to replicate this issue. If you do find some supporting evidence to prove your claim, feel free to make a new post and include it so we can look into the issue once again. Once again I'm sincerely sorry, I hope you understand why we cannot issue a refund. This thread will be locked as I cannot help further into the issue. Have a nice day nevertheless! General Support • Report Center • Discipline appeals • Rules Please do not contact staff members for private support. Share your questions on the forums, as they can be of use to others. Unsolicited private messages will be sent to the moon. Link to comment Share on other sites More sharing options...
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