Can't log in(?)

[Sankairu]

Hi, so I've made this account couple years back and I've thought of playing again after several years. The thing is I think I stopped playing around the time when a seasonal area was up and left my character there. I've tried logging in some time in the past but it wouldn't work, I didn't pay much attention to it and thought that it would sort itself out sooner or later but today I downloaded the latest client and tried logging in but I still have the same issue. Does the fact that I left my character on a seasonal area cause this problem? Any thoughts? Thank you and Cheers

 

After attempting to log in, this appears for a while then reverts back to the login screen.

[Exotyc]

On 1/22/2021 at 2:18 AM, SanKairu said:

Hi, so I've made this account couple years back and I've thought of playing again after several years. The thing is I think I stopped playing around the time when a seasonal area was up and left my character there. I've tried logging in some time in the past but it wouldn't work, I didn't pay much attention to it and thought that it would sort itself out sooner or later but today I downloaded the latest client and tried logging in but I still have the same issue. Does the fact that I left my character on a seasonal area cause this problem? Any thoughts? Thank you and Cheers

 

After attempting to log in, this appears for a while then reverts back to the login screen.

 

Hey there!

I'm sorry for the inconvenience and the delay.
Could you delete all the old PRO files and folders that you have on your device, including the temporary files and the trashbin, and then redownload the latest client from here.
I'll be waiting for a reply if that worked.

Kind regards