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fed rare candy to my pokemon and it didnt evolved

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I was trying to evolve my mudkip (55817955)  to swampert and i fed it rare candy but it didnt trigger the evolution popup. I tried it twice and both failed .  Can u lower it and return back my rare candies or force evolve it ?
 

mudkip.png

Edit: Please move it to the correct forum , accidently post it here and i can not remove it .

Edited by fearoulis

Hello @fearoulis. Apologies for the inconvenience.

 

We do not provide deleveling anymore, since the addition of the Mysterious Candy. This item will evolve any level 100 Pokémon that meets its evolutionary requirements. For Mudkip, that would be reaching level 16 and then 36. Since it has reached that requirement, you will just have to use the candy on it.

 

As for the Rare Candy, unfortunately we cannot restore it. This would be unfair to previous requests to restore Rare Candy that were denied. Hopefully you can understand.

20210315_182419.GIF.600580dc17bf992ac675ff6acd0178f9.GIF

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