I Went in Safari Area But Then Crash Happen And I Came Out And Cant Go In Now Pls Refund My Poke Dollar

[Ishanomg]

Pls Solve This Bug Manytimes this happened pls try to refund my money or give me a safari pass

Edited February 1, 2021 by IshanOMG
so i could specify

[Loc018]

I’m same situation too

[Ishanomg]

This Now Happened Twice Pls Refund My Poke Dollars

[Exotyc]

12 hours ago, IshanOMG said:

Pls Solve This Bug Manytimes this happened pls try to refund my money or give me a safari pass

 

12 hours ago, loc018 said:

I’m same situation too

Hey there!

I'm really sorry for the inconvenience that was caused.
Recently the servers have been unstable due to proxy server issues. There is nothing we can do about it because the issue is on the server providers end. We’re always trying to improve the server stability but crashes are unpredictable and can happen anytime. The developers are already aware of this and are trying to look for a new proxy server to reduce the crashes.

Unfortunately, you won’t be given anything you lost in a crash. 
We recommend to not do any pvp battles, bosses as well as safari during these times. 

Again, we are sorry for your case, however, further action can not be taken as it would be unfair to other players who had a similar situation with their losses in the past where we didn't refund their money.

I hope you understand.

Kind regards,
Exotyc