Hello

I was scared i lost about 150 rare candies. When i check my backpack i see i got 12 candies. When i use them they the amount is not getting reduced.

i used 5 candies and after 20min and after relogging it reduced to 7, but somehow i lost about ~150 candies and game couldn't save the amount of candies after using one by one

Hello @ArdikXL. Apologies for the inconvenience.

 

Have you perhaps started the Heatran quest? The NPC named Buck will take away all your Rare Candy and Master Ball(s) at the start of the quest. After you've defeated the level 99 Heatran, you can reclaim them from Buck by speaking to him.

Regarding the amount not being reduced, it could simply be a side-effect of the server's current problems. I consulted with one of our Testers and here is what they had to say: 

Quote

my guess is trouble in the communication client-server due to the recent issues, if it persists after that's resolved then it's worth looking into

 

Oh, you are right, i died during doing this quest. Yeah, i dont have my masterballs also. Thank you so much

Glad to see your issue was resolved. I will now lock this thread. 

If you have further questions or another issue, don't hesitate to make another thread.