Hello, I am posting this because I believe that I have been affected by some bug that caused me to lose my pvp coins. During the December season I laddered on both my silver and gold accounts and I received the pvp coins on both accounts. Today I logged in to my silver account and found that I don't have any pvp coins. I never spent them, can someone please help me get them back?

Edited February 1, 20215 yr by NergleFergle

Hello Exotyc, thank you for responding. I bought the 4 rerolls and 1 nature reroll on my gold account not my silver account. My silver account is the one where I lost the coins in question. 

2 minutes ago, NergleFergle said:

Hello Exotyc, thank you for responding. I bought the 4 rerolls and 1 nature reroll on my gold account not my silver account. My silver account is the one where I lost the coins in question. 

I've deleted the message from before as I noticed I was checking the wrong server.
Please be patient, we're still looking into your issue.
Could it also be possible that you looked wrong or had a visual bug? Please restart your client, and let me know.

Hello Exotyc I went to the pvp coin shop to check whether or not it was a visual bug, I was not able to purchase any rerolls.

Any updates? Please let me know. 

On 2/1/2021 at 1:48 PM, Exotyc said:

I've deleted the message from before as I noticed I was checking the wrong server.
Please be patient, we're still looking into your issue.
Could it also be possible that you looked wrong or had a visual bug? Please restart your client, and let me know.

Hey Exotyc, any updates? Please let me know.

Hello Exotyc, my pvp coins on my silver account still haven't been restored. Were you ever able to find out why they disappeared? Please let me know.

16 hours ago, NergleFergle said:

Hello Exotyc, my pvp coins on my silver account still haven't been restored. Were you ever able to find out why they disappeared? Please let me know.

I'm sorry for the delay.
The case has to be checked by a developer, and currently the developers are very busy.

I'll update you as soon as I have an answer, so please be patient in the meantime.

10 hours ago, Exotyc said:

I'm sorry for the delay.
The case has to be checked by a developer, and currently the developers are very busy.

I'll update you as soon as I have an answer, so please be patient in the meantime.

Alright, thank you.

Hello Exotyc, do you have any updates on this issue as of now? Please give me a time estimate on when you think we can resolve this if you are able. Thank you.