Nerglefergle Posted February 1, 2021 Share Posted February 1, 2021 (edited) Hello, I am posting this because I believe that I have been affected by some bug that caused me to lose my pvp coins. During the December season I laddered on both my silver and gold accounts and I received the pvp coins on both accounts. Today I logged in to my silver account and found that I don't have any pvp coins. I never spent them, can someone please help me get them back? Edited February 1, 2021 by NergleFergle Link to comment Share on other sites More sharing options...
Nerglefergle Posted February 1, 2021 Author Share Posted February 1, 2021 Hello Exotyc, thank you for responding. I bought the 4 rerolls and 1 nature reroll on my gold account not my silver account. My silver account is the one where I lost the coins in question. Link to comment Share on other sites More sharing options...
Exotyc Posted February 1, 2021 Share Posted February 1, 2021 2 minutes ago, NergleFergle said: Hello Exotyc, thank you for responding. I bought the 4 rerolls and 1 nature reroll on my gold account not my silver account. My silver account is the one where I lost the coins in question. I've deleted the message from before as I noticed I was checking the wrong server. Please be patient, we're still looking into your issue. Could it also be possible that you looked wrong or had a visual bug? Please restart your client, and let me know. 【 General Support ✘ Bug Resolution Center ✘ Complaints Area ✘ Report Center 】 Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Link to comment Share on other sites More sharing options...
Nerglefergle Posted February 1, 2021 Author Share Posted February 1, 2021 Hello Exotyc I went to the pvp coin shop to check whether or not it was a visual bug, I was not able to purchase any rerolls. Link to comment Share on other sites More sharing options...
Nerglefergle Posted February 2, 2021 Author Share Posted February 2, 2021 Any updates? Please let me know. Link to comment Share on other sites More sharing options...
Nerglefergle Posted February 2, 2021 Author Share Posted February 2, 2021 On 2/1/2021 at 1:48 PM, Exotyc said: I've deleted the message from before as I noticed I was checking the wrong server. Please be patient, we're still looking into your issue. Could it also be possible that you looked wrong or had a visual bug? Please restart your client, and let me know. Hey Exotyc, any updates? Please let me know. Link to comment Share on other sites More sharing options...
Nerglefergle Posted February 8, 2021 Author Share Posted February 8, 2021 Hello Exotyc, my pvp coins on my silver account still haven't been restored. Were you ever able to find out why they disappeared? Please let me know. Link to comment Share on other sites More sharing options...
Exotyc Posted February 8, 2021 Share Posted February 8, 2021 16 hours ago, NergleFergle said: Hello Exotyc, my pvp coins on my silver account still haven't been restored. Were you ever able to find out why they disappeared? Please let me know. I'm sorry for the delay. The case has to be checked by a developer, and currently the developers are very busy. I'll update you as soon as I have an answer, so please be patient in the meantime. 【 General Support ✘ Bug Resolution Center ✘ Complaints Area ✘ Report Center 】 Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Link to comment Share on other sites More sharing options...
Nerglefergle Posted February 9, 2021 Author Share Posted February 9, 2021 10 hours ago, Exotyc said: I'm sorry for the delay. The case has to be checked by a developer, and currently the developers are very busy. I'll update you as soon as I have an answer, so please be patient in the meantime. Alright, thank you. Link to comment Share on other sites More sharing options...
Nerglefergle Posted March 2, 2021 Author Share Posted March 2, 2021 Hello Exotyc, do you have any updates on this issue as of now? Please give me a time estimate on when you think we can resolve this if you are able. Thank you. Link to comment Share on other sites More sharing options...
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