Hi my account is in Silver server, i lost all my medals 
and i cant change my poke team, can u help me?

2 hours ago, Leoh said:

Hi my account is in Silver server, i lost all my medals 
and i cant change my poke team, can u help me?

Hey there!

I'm sorry for the inconvenience.
It looks like you've just merged your old Red account to Silver and then transfered your account to Gold, which you should not do as this can cause some problems to the account.
However, you don't have to worry about since you haven't traded yet.
In this case, you tranfered back to Silver again.
In order to fix the issue, being not able to login to Silver, please reset your password in the Dashboard. Your password should contain only alphanumeric letters (Letters from A to Z and from 0 to 9), because sometimes different/special characters in your password might block you from login.

For more information about the merge and about the errors that might occur with it, please take a look on Everything About The Merge.

Kind regards,
Exotyc
 

16 minutes ago, Exotyc said:

Hey there!

I'm sorry for the inconvenience.
It looks like you've just merged your old Red account to Silver and then transfered your account to Gold, which you should not do as this can cause some problems to the account.
However, you don't have to worry about since you haven't traded yet.
In this case, you tranfered back to Silver again.
In order to fix the issue, being not able to login to Silver, please reset your password in the Dashboard. Your password should contain only alphanumeric letters (Letters from A to Z and from 0 to 9), because sometimes different/special characters in your password might block you from login.

For more information about the merge and about the errors that might occur with it, please take a look on Everything About The Merge.

Kind regards,
Exotyc
 

still i can't change pokemons , i want to play in silver server

Edited February 5, 20215 yr by Leoh

7 hours ago, Leoh said:

still i can't change pokemons , i want to play in silver server

Are your medals back?
Can you name the Pokemon that are stuck in your party so I can remove them to your PC?

2 hours ago, Exotyc said:

Are your medals back?
Can you name the Pokemon that are stuck in your party so I can remove them to your PC?

no, i havent any medal and my team stuck, and i lost 2 clothes idk why

Edited February 5, 20215 yr by Leoh

bump

8 hours ago, Leoh said:

bump

I'm sorry for the delay.
We're currently waiting for developer help since we cannot unmerge the servers due to you transfering the server after the merging progress.
I'll update you as soon as I get an answer.

You should now have all your medals and Pokemon back.
Can you confirm it?

yes. Thanks u 🙂 ♥

17 minutes ago, Leoh said:

yes. Thanks u 🙂 ♥

Since it's resolved, I will lock this thread now.
Have a nice day!