Akheron Posted March 10, 2021 Share Posted March 10, 2021 Dear Support Team I have downloaded the game client for Windows using the Mediafire platform and everything is fine with this process; but when I unzip the file, it apparently gives an error, however the folder with all the files is created, but PROclient_86.exe DOES NOT APPEAR; what's going on? How can i solve this problem? I'm very sorry for the inconvenience, thank you for your time Link to comment Share on other sites More sharing options...
Midsommar Posted March 11, 2021 Share Posted March 11, 2021 Hi there @Akheron My sincerest apologies for the inconvenience. Do you perhaps have an anti-virus software that could potentially delete some of the files from the PRO folder ? If so try the following : 1. Add an exclusion or disable entirely your anti-virus. 2. Re-download the game using this link 3. Re-extract the game Let me know if that works. Have a splendid day! General Support • Report Center • Discipline appeals • Rules Please do not contact staff members for private support. Share your questions on the forums, as they can be of use to others. Unsolicited private messages will be sent to the moon. Link to comment Share on other sites More sharing options...
Akheron Posted March 11, 2021 Author Share Posted March 11, 2021 Midsommar, my Lord Yesss, Exactly that was the problem and I fix it as you said; thank a lot for your time. I feel so clumsy that now I am a little embarrassed XD Have a great Day. Link to comment Share on other sites More sharing options...
Midsommar Posted March 11, 2021 Share Posted March 11, 2021 15 hours ago, Akheron said: Midsommar, my Lord Yesss, Exactly that was the problem and I fix it as you said; thank a lot for your time. I feel so clumsy that now I am a little embarrassed XD Have a great Day. No worries it's completely fine, I'm glad it worked out in the end. Locked as resolved. Have a great day as well! General Support • Report Center • Discipline appeals • Rules Please do not contact staff members for private support. Share your questions on the forums, as they can be of use to others. Unsolicited private messages will be sent to the moon. Link to comment Share on other sites More sharing options...
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