White Angel Wings lost due to Server Crash - no rollback!!

[Kessilein]

Pretty much Title.

After a Server crash i discovered that i lost my White Angel Wings. Is there any chance to restore them?

i knew before the Crash that i changed my clothes and 5 seconds later the Server crashed though i didin´t

realise it until now about an hour and a half later. Before the crash i was in Cerulean Poke Center (Subway).

Thanks in advance

 

Best Wishes

Kessilein

 

Edited March 17, 2021 by Kessilein

[Kessilein]

Seeing as i didnt get a response here could someone pls tell me which topic is the right one to report such kind of event?

I bought the wings on my 2nd acc on Pokemon Day in the Coinshop and trensfered it on my main.

 

Best Wishes

Kessilein

[Desumi]

I cannot help you in any regards with this issue, however..

 

You should take some time to read Hit by a rollback? post.

It may help you gain insight on what happens if you loose something during a rollback, server crash or other unexpected events on PRO.

 

Sorry that you've experienced this, you're sadly not the only one who have lost something to the sneaky rollbacks or the common server crashes.

 

In the future, you should consider using the command /save in chat.

This will save your progress to the database and potentially prevent a 5 minute rollback and losing your previous progress.

This command has a 30 minute cooldown, so use it when you've gained something you don't wish to loose.

 

I don't know if purchase made through the coin-shop is excluded from /save command or if they are a special case when it comes to rollbacks/server crashes.

So I'll leave that part to an experienced PRO staff to explain.

Edited March 17, 2021 by Electrocute4u