my item disappeared

[Rammsteinbr]

I come here to report a bug in an item that I won in the game. I had exchanged items in the recycler item and won a choice scarf, then I left the game. a few hours later i went back to the game i realized that the item i had won disappeared. I like that they look at my situation and that they resolve my case dearly. Thank you very much in advance

[Epithet]

Hello @RammsteinBR. Apologies for the late response.

 

First off, I'd like to thank you for taking time to make this report.

Unfortunately, we have no way of proving you received a Choice Scarf from the Item Recycler and that you then lost it. We suspect there was a rollback of sorts to before you had obtained the Choice Scarf, so when you logged back into the game, it was as if you never received it.

Regrettably, there is no further assistance we can provide you with. Though this may be disappointing, please try to understand.