Air balloon pop/dispawn while server crash/ rollback

[Grofiak]

i was farming rattata's lvl with an air balloon then a crash or a rollback occurred , i respawn in a poke center and the item dispawn / get used , is there any solution or i need to buy a new one with pve point (that i don't have ? ) 

[Midsommar]

Hi there @Grofiak

 

My apologies for the inconvenience and the delay. Unfortunately we cannot refund items that are lost in rollbacks/crash issues as stated in this post. Air balloon is a one time use item and if the server crashed after it was used there's unfortunately nothing we can do. 

Spoiler

 

You can obtain another air balloon in one those locations : 

• Purchasable from any PvP Master for 1 PvP Coin apiece
• Purchasable from any PvE Master for 1 PvE Coin
• Potentially rewarded from Ash Westbrook and Officer Jenny
• Potential Game Corner reward
• Held by wild Drifloon
• Trade chat from other players 

 

Although you might be disappointed by the answer, please try to understand

Have a nice day!