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Air balloon pop/dispawn while server crash/ rollback

Grofiak
in Resolved General Support

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i was farming rattata's lvl with an air balloon then a crash or a rollback occurred , i respawn in a poke center and the item dispawn / get used , is there any solution or i need to buy a new one with pve point (that i don't have ? ) 

Hi there @Grofiak

 

My apologies for the inconvenience and the delay. Unfortunately we cannot refund items that are lost in rollbacks/crash issues as stated in this post. Air balloon is a one time use item and if the server crashed after it was used there's unfortunately nothing we can do. 

Spoiler

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You can obtain another air balloon in one those locations : 

  • Purchasable from any PvP Master for 1 PvP Coin apiece
  • Purchasable from any PvE Master for 1 PvE Coin
  • Potentially rewarded from Ash Westbrook and Officer Jenny
  • Potential Game Corner reward
  • Held by wild Drifloon
  • Trade chat from other players 

 

Although you might be disappointed by the answer, please try to understand

Have a nice day! 

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