Jump to content

Recommended Posts

Me And my brother are having this problem from last night, it is just taking forever on loading map and sometimes it just disconnect me, my internet is working fine, i tried using vpn and dns and it worked but i cant use vpn all the time so i want a proper fix for this Kindly help me

image_2021-05-27_154101.png

4 hours ago, Sugar101 said:

Me And my brother are having this problem from last night, it is just taking forever on loading map and sometimes it just disconnect me, my internet is working fine, i tried using vpn and dns and it worked but i cant use vpn all the time so i want a proper fix for this Kindly help me

 

Hey there!

I'm sorry for the inconvenience.
Unfortunately, we have no power on this issue as it's the issue from your side and internet provider.
Please check on this site if you have IPv4 supported. You may contact your internet provider and see if they could add a IPv4 support.
Currently you can only connect to PRO with a IPv4 support as IPv6 is not supported yet. And there won't be any ETA when PRO will support IPv6 only.

Kind regards,
Exotyc

20210327_164619.gif.f1ca1cea8a9d78e45a12587c95d40570.gif

 

 【 General Support ✘ Bug Resolution CenterComplaints Area ✘ Report Center 】

 

Please do not contact staff members for private support.

Share your questions on the forums, as they can then be of use to others.

11 hours ago, Sugar101 said:

issue is solved now thanks for your help

Glad to hear.
I'll lock this thread as resolved.
Have a nice day!

20210327_164619.gif.f1ca1cea8a9d78e45a12587c95d40570.gif

 

 【 General Support ✘ Bug Resolution CenterComplaints Area ✘ Report Center 】

 

Please do not contact staff members for private support.

Share your questions on the forums, as they can then be of use to others.

  • Exotyc locked this topic
Guest
This topic is now closed to further replies.
×
×
  • Create New...