Hello everybody!

I've sent to 2 friends of mine mounts -Shiny Arcanine and Umbreon-. I'm in Hoenn and they are in Kanto, so I used the mailbox. Since I did'nt they haven't got the 4th badge, I did'nt know they couldn't receive the mail. However, once they get the badge, their mailboxes were empty... I did not make mistakes on their name or whatever... Can someone help me please?

Hello @Namouchka. 

 

You mailed x1 S Arcanine Mount and x1 Umbroen Mount to the user Pop. However, said user does not have the 4th badge required to use mailboxes, thus they cannot claim the items.

Is this the person you intended to send the mounts to?

I may have failed on the name... I don't know how... That's not the user I wanted to

Hello @Namouchka. Apologies for the delay.

 

Your mail has been reversed.

If you have anymore questions, please let me know.

No Problem, I've got a last question sorry

 

I've checked in my mailbox and my inventory, I can't see my mounts anywhere... Where can I find them pls ?

Hello @Namouchka. Apologies for the delay.

 

x1 Shiny Arcanine Mount and x1 Umbroen Mount have been added to your inventory. Can you confirm this?

YEP ! Thanks a lot !!!

Glad to see that. I will now lock this thread.

If you have another question or issue, don’t hesitate to make another thread.