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21 hours ago, Carmezini said:

When i try to open de game, I have this error message. Can anyone help me? Thank you.

 

Hey there!

I'm sorry for the inconvenience.
The issue appear due to the newer Unity versions and old hardware from the user.

To fix it, create a shortcut for the PROclient.exe file by right clicking the application and select "create shortcut".
After this, right click the shortcut and add the parameters -force-glcore into the Target as in the screenshot shown below.
Make sure to add a space between .exe and -force.

Here is a visual help.
 

Spoiler

d6b6bc290427a88bdc5d.png?width=327&height=474

 

Let me know if it solved the issue.

Kind regards,
Exotyc

20210327_164619.gif.f1ca1cea8a9d78e45a12587c95d40570.gif

 

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Share your questions on the forums, as they can then be of use to others.

23 hours ago, Exotyc said:

Hey there!

I'm sorry for the inconvenience.
The issue appear due to the newer Unity versions and old hardware from the user.

To fix it, create a shortcut for the PROclient.exe file by right clicking the application and select "create shortcut".
After this, right click the shortcut and add the parameters -force-glcore into the Target as in the screenshot shown below.
Make sure to add a space between .exe and -force.

Here is a visual help.
 

  Reveal hidden contents

d6b6bc290427a88bdc5d.png?width=327&height=474

 

Let me know if it solved the issue.

Kind regards,
Exotyc

 

I made the change, however, the same error persists.😕

17 minutes ago, Carmezini said:

 

I made the change, however, the same error persists.😕

Could you send a screenshot of the properties?

20210327_164619.gif.f1ca1cea8a9d78e45a12587c95d40570.gif

 

 【 General Support ✘ Bug Resolution CenterComplaints Area ✘ Report Center 】

 

Please do not contact staff members for private support.

Share your questions on the forums, as they can then be of use to others.

28 minutes ago, Carmezini said:

imagem_2021-07-05_134220.png

what message do you get when you start PRO with this shortcut?

20210327_164619.gif.f1ca1cea8a9d78e45a12587c95d40570.gif

 

 【 General Support ✘ Bug Resolution CenterComplaints Area ✘ Report Center 】

 

Please do not contact staff members for private support.

Share your questions on the forums, as they can then be of use to others.

1 hour ago, Carmezini said:

This error. Which is the same as before.

 

Please try -force-d3d11 or -force-opengl instead of -force-glcore

20210327_164619.gif.f1ca1cea8a9d78e45a12587c95d40570.gif

 

 【 General Support ✘ Bug Resolution CenterComplaints Area ✘ Report Center 】

 

Please do not contact staff members for private support.

Share your questions on the forums, as they can then be of use to others.

2 hours ago, Carmezini said:

Still not working. Same error.

Do you get an error message when opening the shortcut?
I would like to see a screenshot from the 2 shortcuts and a video evidence (be it screen recording or from your phone).
Usually, the parameters fix your issue.

20210327_164619.gif.f1ca1cea8a9d78e45a12587c95d40570.gif

 

 【 General Support ✘ Bug Resolution CenterComplaints Area ✘ Report Center 】

 

Please do not contact staff members for private support.

Share your questions on the forums, as they can then be of use to others.

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