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Hello @JonasSantoz. Apologies for the late response.

 

Can you be a little more detailed? Perhaps maybe post some screenshots as well?

We need as much information as possible to properly asses your situation and provide you with the best solution we can.

 

Furthermore, if you’d prefer using your native language, that is fine with us. We can translate to give you an easier time.

20210315_182419.GIF.600580dc17bf992ac675ff6acd0178f9.GIF

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