Vid646 Posted August 24, 2021 Share Posted August 24, 2021 Hi PRO's staff, I had a Vampire Eyes item for a long time when I played the Halloween event. Today, I logged in on the game by my mobile. I had no seen Vampire Eyes on my character's face. But there is a strange item which was putting on the face place like the screenshot below: I have tried to tab on it to know what is it, so the item was withdrawed back to the backpack. After that, I open my backpack and see the strange item is Rollcake. I wonder my Vampire eyes was replaced by strange item like this? I would like to get back my item "Vampire eyes". Please help resolve this issue. Thank you in advance, Phat - vid646. Link to comment Share on other sites More sharing options...
Exotyc Posted August 24, 2021 Share Posted August 24, 2021 7 hours ago, vid646 said: Hi PRO's staff, I had a Vampire Eyes item for a long time when I played the Halloween event. Today, I logged in on the game by my mobile. I had no seen Vampire Eyes on my character's face. But there is a strange item which was putting on the face place like the screenshot below: I have tried to tab on it to know what is it, so the item was withdrawed back to the backpack. After that, I open my backpack and see the strange item is Rollcake. I wonder my Vampire eyes was replaced by strange item like this? I would like to get back my item "Vampire eyes". Please help resolve this issue. Thank you in advance, Phat - vid646. Hi there! I'm sorry for the inconvenience. I've forwarded the issue. In the meantime, please be patient. Feel free to bump your thread every 24 hours. Kind regards, Exotyc 1 【 General Support ✘ Bug Resolution Center ✘ Complaints Area ✘ Report Center 】 Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Link to comment Share on other sites More sharing options...
Vid646 Posted August 26, 2021 Author Share Posted August 26, 2021 Bumb Link to comment Share on other sites More sharing options...
Exotyc Posted August 26, 2021 Share Posted August 26, 2021 17 hours ago, vid646 said: Bumb You logged on the wrong server. It seems like you have the vampire eyes on the silver server. 1 【 General Support ✘ Bug Resolution Center ✘ Complaints Area ✘ Report Center 】 Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Link to comment Share on other sites More sharing options...
Vid646 Posted August 27, 2021 Author Share Posted August 27, 2021 Hi @Exotyc, Thank you for your help to check my account. I have logged in on the Silver Server, I have found that item: Btw, can I request to publish that item to the store? I wtb it on my other accounts as well. It's a beautiful item and it shouldn't be an oblivious item. Please help consider my suggestion. Thank you, Phat - vid646. Link to comment Share on other sites More sharing options...
Exotyc Posted September 4, 2021 Share Posted September 4, 2021 On 8/27/2021 at 4:20 AM, vid646 said: Hi @Exotyc, Thank you for your help to check my account. I have logged in on the Silver Server, I have found that item: Btw, can I request to publish that item to the store? I wtb it on my other accounts as well. It's a beautiful item and it shouldn't be an oblivious item. Please help consider my suggestion. Thank you, Phat - vid646. Sorry for the late reply. The item was obtainable during a halloween quest and could be bought with the halloween currency. You'll have to wait until it's halloween. 【 General Support ✘ Bug Resolution Center ✘ Complaints Area ✘ Report Center 】 Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Link to comment Share on other sites More sharing options...
Vid646 Posted September 6, 2021 Author Share Posted September 6, 2021 Thank you for your information. You may closed this topic as resolved. Regards, Vid646. Link to comment Share on other sites More sharing options...
Exotyc Posted September 6, 2021 Share Posted September 6, 2021 13 hours ago, vid646 said: Thank you for your information. You may closed this topic as resolved. Regards, Vid646. Locked as resolved. Have a nice day! 【 General Support ✘ Bug Resolution Center ✘ Complaints Area ✘ Report Center 】 Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Link to comment Share on other sites More sharing options...
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